I've seen a lot of posts encouraging people to call their Congressional representatives about... you know, everything, and that sounded like a nightmare to me. My area has all Republican representatives, and I hate 1) calling strangers on the phone, 2) trying to make an argument about things I don't feel I fully understand, especially to a hostile audience, and 3) situations where I don't know what to expect in general.
So, FYI for others who hate not knowing what to expect, my experience with calling my reps was:
The local (in-state) office numbers, during regular work hours, were answered by a person. The person was only there to take a message--I didn't have to have any kind of back-and-forth discussion.
They had a rote "thank you for calling __'s office" type intro, which was kind of mumbled (couldn't readily recognize the name they said, but I had triple-checked the number, so whatever).
I led with my name and that I was a constituent from [zip code] and had my talking points ready to go written down in front of me.
At some point in each call, I was asked for my phone number. They never asked for me to repeat or spell my name or for any other identifying information, so I'm guessing they either somehow cross-reference with the phone number or they don't really care about getting an identifiable name.
They said they would pass the message along, but asked no questions except whether I had anything else to add. It was a live human, but they were just taking a message.
They never asked me to repeat anything, so either they got everything the first time or (I suspect) they are only noting down the basic gist.
They sounded deeply tired and uninterested. (It's gotta be a shitty job answering the phone taking down messages from upset constituents.) So I'm guessing if your call is less than polished, they probably could not care less as long as they are able to note down whatever they're supposed to log.
The Washington, D.C., office numbers, I got voicemail even during a normal workday:
One of my senators had a full voicemail when I called.
Voicemail message for the other asked for a name, phone number, and brief message; I actually just ran out of time with what I wanted to say, but the system gave the option to hit a specific key to re-record.












