Sep 16, 2025
I can't...
Customer called to complain that the bill was 100$ higher then usual
I check to see
Notice that customer account bought iphone 16 pro in 100$ payments
Ask him if he is aware of the purchase
"Yeah, I bought it, but why is the bill higher than usual??? Somebody had to have hacked my account!!"
"But *you* bought the iphone, right?!"
"Yes! But why is the bill higher?!"
I tried explaining to him that if you deduct the iphone the bill is identical to last month
Had to escalate to manager cause he. Just. Couldn't. Grasp the notion that buying something for 100$ monthly means spending 100$ monthly...