Business Model Deliverable
If I had a hypothetical $1 million to invest in either GoPuff or Peloton, I would choose to invest in Peloton. Prior to this assignment, I had heard of both these companies. I knew more about Peloton than GoPuff. I knew of Peloton through multiple of my marketing classes. We were always taught to learn from their sexist marketing mistake, which occurred in November of 2019. So knowing this information, I already had a bad taste of this company. As far as GoPuff, I knew the bare minimum about this company. I knew they were a delivery service that took off in the pandemic, but nothing past that. After doing my research into both of these companies, I had a deeper understanding of them as businesses. I will now go into greater detail about my research and why I chose to invest in Peloton over GoPuff.
Peloton as a company started out rocky, and continued to have their ups and downs throughout the years. Similar to GoPuff, they found their business booming during the pandemic. With being stuck at home for a year and a half, people were looking for at home work outs to maintain their fitness and health. Peloton’s holds value in empowering the lives of people with world-class fitness equipment and experts. This is something Peloton was able to provide, but at a hefty price. Peloton used a combination of bundling and subscription, with both their machines and access to their online service experts. They are mostly scalable as this is a service and product that is manufactured to meet their demand, although it is quite expensive. Their customer segment is active adults who may be too busy to go to the gym and wants a convenient workout. Their machine is a product that needs outsourced by delivery services to get to their customer, while the online service is a an easy access product.
With their business booming during the pandemic, Peloton scaled their operations rapidly to try and meet the current demand and future demand. This was a large mistake for their company. When the pandemic died down and people were able to go back to “normal life” per se, their demand died down. This left Peloton with excess inventory which ended up costing them in the long run. This plus a few other mistakes along the way, caused a huge loss for Peloton. This resulted in higher ups in the company stepping down and leaving, to having to lay off close to 5,200 employees over the years. Recently, the new owners of the company seem to have been making changes to turn Peloton in the right direction. The potential for this company is big, if they continue to be smart in their market and make the right decisions.
GoPuff is a company that also started to take off during the height of the pandemic. They sought door to door delivery of services such as, food, cleaning supplies and alcohol. As you can imagine in a pandemic where you can’t of anywhere, this would become quite popular. They valued quick and hassle-free delivery at all hours of the night. They developed a revenue stream mainly through delivery fee’s. This is a very scaleable business as it is an online platform that contracts employees through the app. Depending on the demand, they can scale their business pretty easily. GoPuff is a really low margin business. The ideal customer was mostly everyone during the pandemic, but specifically young adults who have money and tend to eat out but don’t want to leave their own environment. Their product/service is delivered through outsourcing contract drivers to provide their service effectively.
GoPuff had a strong start in the beginning of the pandemic, but quickly started to loose money at a fast rate. With the low margin business model and plenty of competition in their market (DoorDash, UberEats, GrubHub, etc.), it made it hard for them to profit and stay ahead of competition. One thing that is impossible to do in business is to be all things at once, for example cheap and convenient. This is an unhealthy business model that doesn’t help margins. With their lack of revenues, GoPuff found themselves doing multiple rounds of layoffs and loosing many of their key executives. Not to mention the irresponsible spending of money by higher ups which lead people to question the rapport of the company. Another issue with their business model is their reliance on inventory and leasing warehouses. The majority of their revenue is not coming from customers, but from their partnerships. This can lead to an unbalanced business and could potentially be detrimental to the company. Currently, GoPuff is trying new ventures to keep the business alive. We will see in the next year where GoPuff ends up.
In conclusion, I learned a lot about both these companies through my research. While both companies have had their ups and downs in the recent years, I truly have faith in Peloton as a company. I believe their business model is smarter, and there is more of a space in the market for them. With continued innovation and progression in the company, I think they could bring themselves back up to the level they once were in the pandemic. GoPuff’s business model is too concerning to me, and I believe there are too many similar business out there in the market. Overall that is why if I had $1 million to invest into a company, I would choose to invest in Peloton.