LiveAccounts Backstage

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Helping you boost sales – manage quotes in LiveAccounts

You might have noticed that we’ve been making some improvements to the sales area, starting with changing the name from ‘invoices’ to ‘sales’. With the release of quotes, you’re now more in control of your sales process.

 Quotes helps you follow up with customers and make sure you close the sale. It’s an end-to-end sales process, making your business look more professional, and saving you from doubling up on data entry.

 Here’s how it works:

  Quickly create and send a quote to your customers. You can even create quotes on the go, so there’s no need to wait until you get back to the office.

 Set expiry terms so you know who to follow up, and when.

 When your customer accepts the quote, you can turn it into an invoice in just one click.

Track the progress of your quotes at a glance in the Quotes list. Quickly see which quotes have been sent, declined and accepted

Get started faster than ever

  We’ve also made it quicker and easier than ever to set up a new business In LiveAccounts. Instead of requiring you to go through the Easy Setup Assistant, you can now start working right away. All the setup tasks you need to do will be listed in the Getting started area of the dashboard until they’re completed.

  Streamlined business settings

 We’ve made a couple of changes to the business settings area, to make some of the features easier to find and quicker to access.

All GST settings are now on the GST settings page, including the Registered for GST checkbox, which was previously on the Business Details page.

We’ve moved the ability to invite your accountant to work with you on LiveAccounts to its own page, linked directly from the Settings menu. This no longer appears on the Business Details page.

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Making bank feeds easier

We know from customer feedback that the happiest LiveAccounts users are the ones who use bank feeds, because this feature makes their lives so much easier. But we also know the process of linking a bank account is slow and the banks are meticulous in ensuring every detail on the form is correct.

  When MYOB made Bank Feeds available in AccountRight Live, we put a lot of effort into creating a streamlined application process.  Now we’re making this streamlined application process available in LiveAccounts.

  The new process will be faster and less error-prone – for example, for users in Australia we’ll check that the BSB belongs to the selected bank, and for users in New Zealand we’ll check the account number using a checksum calculation. For users who need to link Credit Union accounts, we’ll collect the specific information that the credit union needs to approve the bank feed, for example some credit unions need the member number. These measures will result in more accounts getting successfully linked the first time the form is submitted.

  We’re also making the process faster by adding QR codes on the forms, to reduce the manual data entry required when we receive the application forms.

  Commonwealth Bank customers will be able to skip the paperwork entirely – our new streamlined bank feed sign up process is completely on-line and paperless for Commonwealth bank customers. We’ll be adding more banks to the paperless sign-up soon.

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Thanks for your feedback on payment summaries

Big thanks to all of our Australian users who gave us feedback on the new Payment Summaries Assistant. Here's some of what you liked about the new process:

And here's some of the things you suggested for us to do next time:

We're really happy about the positive response to this feature and hope that our hard work has made your EOFY easier.

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Some great new features

Check out these great new features included in this release of LiveAccounts.

Update your credit card

No need to contact Support when your credit card expires. It's easy to stay on top of your subscription by updating your credit card details yourself, from within LiveAccounts.

  Invite your accountant

We've made it easier than ever to invite your accountant to LiveAccounts. Once they've got access to your LiveAccounts business, they'll be able to make adjustments and access all the reports they need to prepare your tax returns and BAS.

Send yourself a copy of payment summaries

You can now Bcc yourself when emailing payment summaries to your employees, giving you confidence that they were sent correctly.

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Where the magic happens

Take a look backstage at our great new office in Glen Waverley. See if you can spot Var and Virginia from the LiveAccounts team around the 0:55 mark.