MARC BOMBENON - BUSINESS PROCESS OPTIMIZATION AND AUTOMATION AT SURECALL
SureCall provides a wide choice of Business Process Optimization facilities designed to provide you with exceptional customer support experience. Contracting out your Business Processes to SureCall allows you to focus on your core competencies. Let SureCall handle your technical support, customer service, and back-office functions anytime via any channel 24/7/365 days per year. SureCall will customize the best Business Process Optimization solutions to meet your needs. As a leading global outsourcing provider, SureCall makes outsourcing processes easy and seamless. Their team of professionals works hard to understand and exceed your goals as well as optimize your business performance. For business optimization, they have Fully Integrated Omni-Channel; Surecall's Omni-Channel makes it possible to manage every digital customer contact point via a single unified solution. Omni-Channel lets your customers communicate with you in the way that they want, when they want, delivering an effortless and personalized customer experience every time. Fulfillment Services; SureCall will manage your fulfillment needs flawlessly. From coupons to rebates to any back-office needs you may have. Let us help you fulfill your customer's needs.
Direct Mail Services; Need to reach a large number of customers in a short period? Let SureCall provide these services to reach your clients and potential customers efficiently without utilizing the time of your team. Invoicing Services; Customer Invoicing can be a time-consuming distraction to your core business, and if you have to hire, train, and retrain a group, it can be an expensive proposition. SureCalls cloud-based technology can help support these functions. Rebate Processing; Improve the return on your rebate programs while improving your consumers' satisfaction. Let SureCall help you build your brand loyalty and build lifetime value with your customers.
No one likes manual work; everybody wants to automate their businesses. Sometimes, it does make you feel like a cog in the machine, doing something that even a robot could do. There are cases, though, where that's exactly the situation – what you're doing is something a robot can do, and all you have to do is find the right tool or software. Business Process Automation (BPA) can help take out any menial labor from your employee’s workloads, which leads to high productivity (employees work more on what matters) and morale (no one likes grunt work). While how you're doing automation varies by the task, here are a few common examples. Social Media Management – Whatever your company does, you probably have a Facebook (or at least LinkedIn) page. The traditional way of managing these is to have someone manually log on and find something to post about 3-4 times a day. Rather than waste your time with this, however, you could use a social media management tool such as Buffer to plan out your posts throughout the next month. Customer Support – If you’re working with your clients online, you probably have a customer support form right there on your website. For instance, there’s a bug in the new software update affecting around 10% of your user base. Chances are, your inbox is going to get clogged. While the first bug report is useful, the rest is just clutter you have to waste time replying to. Software such as Intercom allows you to create events when you can send out automated replies to user complaints, depending on what keywords they mention on their ticket. SureCall offers you the best business process optimization and automation; do not hesitate to outsource your business to SureCall.