Pointel

Pointel specializes in improving customer experience by building world class contact center solutions and offering various contact center services.

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Genesys Adapter for Salesforce | Genesys Salesforce Integration

Pointel Genesys Adapter for Salesforce unifies and automatically synchronizes genesys workspace and salesforce applications enabling contact

Pointel Genesys Adapter for Salesforce unifies and automatically synchronizes Genesys Workspace with Salesforce, offering seamless Salesforce integration for your contact center. With screen-pops and click-to-dial, this Genesys Salesforce connector enables agents to stay focused on delivering superior customer experience. The solution is easy to administer, with centralized and flexible configuration options, and it also allows you to customize screens to match your business processes—making Genesys integration with Salesforce simpler and more efficient.

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Genesys salesforce connector

When customers call, agents need customer information fast. Switching between separate tools increases call time and reduces customer satisfaction. Pointel solves this with the Genesys Salesforce Connector — enabling Genesys integration with Salesforce for synchronized interaction management. Screen-pop and click-to-dial features streamline workflows, helping agents deliver superior customer experiences. With easy administration, flexible configuration, and customizable screens, this Salesforce integration enhances efficiency and reduces operational costs.

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Pointel Survey360 is a comprehensive contact center survey solution that simplifies the process of gathering customer insights. With Survey360, you can easily design and conduct customer experience surveys to collect valuable customer feedback and detailed data on your contact center operations. This enables you to gain accurate, in-depth understanding of customer expectations, analyze the results quickly, and leverage the insights to attract and retain your most valuable customers.

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Best Contact Center Survey Solution | Pointel Survey360

Getting feedback from customers is the real challenge in contact center operations. In this case Pointel Survey360, a Contact Center Survey

Pointel Survey360 is a comprehensive contact center survey solution that simplifies the process of gathering customer insights.

With Survey360, you can easily design and conduct customer experience surveys to collect valuable customer feedback and detailed data on your contact center operations.

This enables you to gain accurate, in-depth understanding of customer expectations, analyze the results quickly, and leverage the insights to attract and retain your most valuable customers.

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Pointel Survey360 is a closed-loop customer feedback tool tailored for contact center surveys, empowering business users to easily create and manage customer experience surveys

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Genesys Cloud Identity and Access Management Solution | Pointel

Pointel Genesys Cloud Identity and Access Management Solution enables you to manage access to profile data of your contact center agents and

Provides detailed audit capabilities on synchronization within identity and access management solutions

Displays near real-time synchronization status in the user interface of identity and access management tools

Enables setup of configurable alerts (via email and SMS) for CMS identity and access management

Supports generation of ad hoc reports on-demand through identity and access management solutions

Offers filtering and exporting of records as PDF or Excel in identity and access management tools

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change management solutions | contact center change management | change control management, 

Pointel’s Change Manager delivers advanced change management solutions for Genesys Cloud, automating deployments to ensure speed, accuracy, and consistency. It streamlines contact center change management, enhances change control management with automated pipelines, scales effortlessly as your contact center grows, and offers real-time monitoring for swift issue resolution—making it a complete change management contact center solution.

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Best tool for Genesys cloud contact center (Customer Testimonial) - DCCM and CMS

Pointel Configuration Management Service (CMS) is a cloud-based solution that simplifies the management and deployment of contact center configurations. It ensures consistency, compliance, and real-time changes across environments with minimal manual effort.

Pointel DCCM, built using Genesys GAX and Genesys Administrator Extension, provides a powerful and centralized platform for managing and customizing contact center configurations. It enhances contact centre monitoring solutions by enabling real-time visibility, streamlined administration, and automated policy enforcement across complex Genesys environments.

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Best Change Manager(Release Management) for Genesys Cloud Contact Center

Managing and deploying new releases or updates is essential for system stability and performance. With Change Manager for Genesys Cloud, you can efficiently manage and deploy new releases or updates, ensuring minimal impact on your operations. By automating the release workflow, it ensures that all updates are thoroughly tested and validated before deployment, significantly reducing post-release issues.

Release Planning: Plan releases with detailed timelines and resource allocations.

Testing Integration: Integrate with testing frameworks to ensure all updates are thoroughly tested before deployment.

Rollback Capabilities: Quickly revert to previous versions in case of issues, ensuring operational continuity.

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Benefits of Genesys Cloud Identity and Access Manager

Saves money Automated license management

Improves stability/reliability Unused objects are removed from the system reducing the load on the rest of the system.

Better security, audit and license compliance

Robust and flexible architecture.

Support for Windows, Unix and Linux

VMware compatible

Java – J2EE based

For Demo visit : https://www.pointel.com/solutions/pointel-id-and-access-manager/

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Customer Experience Insights (CXI) derived from an IVR analytics platform offer numerous strategic advantages for organizations aiming to optimize their customer service operations.

One of the primary benefits is the ability to improve IVR system design by revealing where callers drop off, express frustration, or encounter inefficient routing.

This leads to more intuitive and effective call flows that enhance customer satisfaction by reducing friction and making self-service options more successful.

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Key Benefits of CCaaSSync (Disaster Recovery Solution) for coud contact center

#contact center disaster recovery solution #contact center disaster recovery management solution #ransomware business continuity solution for contact center #business continuity solutions for contact center #call center disaster recovery #genesys disaster recovery

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Implementing Pointel’s Change Manager for Genesys Cloud offers numerous benefits that enhance your contact center's operational efficiency, security, and overall performance.

For more details visit : https://www.pointel.com/solutions/change-manager/

#contact center changer management solution #genesys change manager #change management tools #change management solutions #change manager for contact centre #genesys cloud change manager

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Dynamic Contact Center Manager | Genesys Configuration Management

Pointel Dynamic Contact Center Manager is a browser based genesys configuration manager that allows contact center supervisors to manage and