San Francisco Chronicle Support

The San Francisco Chronicle's Circulation Customer Service blog. We'll post information about subscriptions, provide notices about our services, and we'll even answer your questions. (Make sure your questions do not contain any personal info)

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I have a M_Sat subscription but when I go to SF Chronicle online it doesnt allow me to see tha articles, says I am over the limit even when I havent even read one article!!! Paola Sensi Isolani

Sorry about that! Please try logging out and then logging back in again, that usually fixes the probem. If that doesn’t work, please let us know.

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Not finding the Datebook? It may be included with the Sporting Green section today. 

Please contact us at [email protected] if you're missing that section entirely.

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A Note To Our Subscribers

Due to COVID-19, we are experiencing staff shortages that are resulting in very long wait times on our customer service phone line. Please log in to SFChronicle.com/account to report delivery issues, vacation holds and make payments. We apologize for any inconvenience.

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What is my account number? My name is Jolyne Daughtry and my husband's name is Michael Mcmahon.

Hello Ms. Daughtry,

Your account number is visible on any renewal notice you may have received in the past. You may also call us directly at 1-800-310-2455 and verifying the service address and name on the account, or email us at [email protected]. Thank you for being San Francisco Chronicle members!

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Twitter Q&A: Our reporters are covering the coronavirus pandemic and Bay Area #shelterinplace from every angle. Ask them your questions live tomorrow from 2:00pm to 5:00pm PT. Use #AskSFChronicle to join the conversation.

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SF Chron Customer Service Alert

Due to an unforeseen telecom outage, our automated phone system is not available for reporting subscriber issues. Please go online to SFChronicle.com/Account to report any delivery issues, place vacation holds or make payments. Follow us on  sfcsubserv.tumblr.com, @sfcsubserv for updates. We apologize for this inconvenience.

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Pro-tip: Forgot your password?

Want to report a delivery issue but can’t remember how to sign into SFChronicle.com/Account?  Click on the “Forgot Password?” field in the upper right hand corner. Hint* user name is your password!

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Manage your subscription online!

To manage your subscription online, including reporting a delivery issue, placing a vacation hold, making a payment or checking when your bill is due, go to SFChronicle.com/Account !

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When are you going to start delivery of my Sunday paper?. I mailed you my check for one year of Sunday delivery in the amount of $99.00 on december 26, 2019 which you have cashed, but have not received any paper delivery yet. If you don’t intend to deliver, then refund my payment. Please reply to reubencarlson4@gmail,com. My home delivery address is 3870 Oak View Ct. Turlock CA 95382.

Hello, thank you for contacting the San Francisco Chronicle. Your service was scheduled to start yesterday. Did you end up getting the paper at all? To report a missing paper, please call us at 1-800-310-2455. You can request for a redelivery if the call is made before 11 AM on Sundays. You can also reach out to us at [email protected]. Thank you for being a San Francisco Chronicle member.

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How do I register? My computer says your server is not safe and will not connect

Hello,

Thank you for contacting the San Francisco Chronicle. I would recommend trying a different browser to see if this same issue appears. If you need further assistance, feel free to contact us at [email protected] or call us at 1(800)310-2455.

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I can’t access e edition today/25 Nov — what gives? I continue to get following msg — “There are no documents available. Please try again later.“

Hello, sorry about the e-edition not loading properly on your browser. Please clear the cache on your browser and sign in to try again. If you have further trouble, please call us at 1-800-310-2455. Thanks!

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Why do I keep getting calls to renew my subscription. I ask, every time. for the calls to stop. What do I need to do to get removed from your list?

Hello, we’re more than happy to put you on a no-call list. Please call us at 1-800-310-2455 and provide your account information to a representative and we can complete your request. Thanks!

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I have been a SF Chronicle subscriber for a long time. I used to be able to view my subscription online but for some reason it will not let me do this anymore. When I push sign in. It doesn't open up to a page that I can put my email address and password in. What has changed and how do I access my subscription online?Thanks for your help.

Thank you for contacting the San Francisco Chronicle. I apologize for the trouble with your digital access. I would recommend clearing your cache and trying to log in through the homepage once again. If you continue to run into the same issue, please contact us at [email protected] and include your account information. Thank you for being a San Francisco Chronicle subscriber.

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I RECEIVED an email instructing me how to set up online subscription as I'm a new subscriber. When I clicked on the login to activate my account; it wouldn't open up the new page.

Thank you for contacting the San Francisco Chronicle. I apologize for the trouble with your digital access. In order for us to best help you, please contact us at [email protected] and include your account information with your email. Thank you for being a San Francisco Chronicle subscriber. 

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Why does my online acct. show a next payment due of $23.09 ? What does that number represent? The call center was NOT able to answer this question. acct # 11763605

Hello! I’m sorry for the confusion. The amount of $23.09 is the credit balance on the account. Your renewal date is on 10/25/19 and you can make a payment based on the amount of service time for which you’d like to renew.  Please let me know if you have further questions!

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I cannot get the e edition to work for todays paper sept 30th

Thank you for contacting the San Francisco Chronicle. 

In order for us to best help you please email us at [email protected] with your subscription details and we would be happy to assist your with troubleshooting your digital access. I also recommend clearing your browser cache and attempting to log in again. 

I apologize for the trouble with your access and thank you for being a San Francisco Chronicle reader.

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e-edition issues?

If you are experiencing problems accessing your SF Chronicle e-edition, we apologize!  Please try:

1. Going to SFChronicle.com and make sure that you are logged into your subscription via the “Sign In” link at the top right hand corner of the page.

2. Scroll to the bottom of the page and click on “e-edition” on the right-hand side.

3. If that does not give you access, please clear your cache and then try again.

4. If you are still unable to access the e-edition, please send an email to [email protected] with your browser type and email address that you use for access with “e-edition issue” in the subject line.

And remember, you can always find the latest news at SFChronicle.com. We apologize for this inconvenience.