TELUS International Launches Experts Engine To Provide Highly Accurate, Predictably Faster And Cost-optimized Training Data For Generative AI Models
Leader in digital customer experience solutions TELUS International introduces Experts Engine, a managed sourcing solution that pairs generative AI (GenAI) tasks with human expertise. This breakthrough expedites the production of superior training datasets for sophisticated models, including large language models (LLMs). As a component of TELUS International's AI Data Platform, it integrates management and job execution capabilities and is supported by a machine learning model that profiles more than a million contributors worldwide.
Within TELUS International's AI Community, Experts Engine optimizes task allocation, ensuring that the appropriate experts undertake certain tasks based on their domain knowledge and task complexity. This approach preserves quality control workflows for various GenAI activities, eliminates over-allocation of expertise, and improves efficiency by tailoring the matching algorithm.
The importance of training data in enhancing model quality and safety is emphasized by Siddharth Mall, vice president of product at AI Data Solutions. The introduction of Experts Engine shows TELUS International's dedication to resolving customer issues by fusing human insight for dependability and automation for efficiency, promoting objective and inclusive content across markets and applications.
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