Her after she stormed back in: *her phone held up in her hand* I just wanted to let you know that I was here before 6. I was in here before you closed. The door wasn't locked and I was in here before you closed and we were done with the ticket before 6. We were done before 6.
Her: That was very rude of you to tell me that you closed at 6 when I was in here before 6! Extremely rude of you. Rude.
Her: Yes it was- yes it was! Yes you were.
Her: Do you tell your other customers what time you close when they come in with their clothes?
Me: When they come in with a large load right before we close, yes.
Her: Who's the manager here?
Me: The manager? Her name is Jill.
Her: What's her phone number?
Me: She doesn't give out her cell phone number to customers.
Her: Then who do I call to complain about you?
Me: She'll be here in the morning if you'd like to call the store and talk to her.
Her: Good because I am a loyal customer- I've been coming here for years and for you to be so rude to me-
Her: *walking out* What's your name?
Her: Alright because I'll be calling in the morning to complain because this is unacceptable.
You want to know what's rude? You coming in with your huge laundry hamper of clothes 3 minutes before we close. Seriously?
Excuse me that I'm gonna let you know in the nicest way possible that we close at 6 when I could have said "We close at 6 so next time if you could bring your husband's mass amount of cheap ass shirts in a little bit earlier than 3 minutes before we close, that'd be fucking great."