Discover Top Posts Tagged with #brad smart

Are we back to the Peter Principle?

We’ve all been there. We have an amazing mid manager. They really get results. We promote them. They crash and burn. We all feel bad about it. How did we go wrong? There is another way that prevents this scenario. Here are his latest thoughts. I am a big fan of Topgrading. Brad Smart is the guru. Dr. Brad Smart is the Founder and CEO of Topgrading, a consulting and software company dedicated to…

View On WordPress

#Brad Smart #Peter Principle #Topgrading

What is the one über competency for being customer obsessed?

We all need to be passionately focused on great customer experiences. This is the driving force for profitability. Is there one über competency that out shines them all? Brad Smart suggests that we think about resourcefulness. This is the one big thing that Topgrading suggests out of 50 overall competences. Resourceful staff find a way, no matter what, to amaze customers they interact with. They…

View On WordPress

#Brad Smart #Passion #Resourcefulness #Topgrading

#brad smart

Trending Tags

Recently Viewed Tags

#brad smart