Bulletproof Server Adoption Strategy
Developing software applications for use in the enterprise has become commonplace, as organizations look to move away from disparate and disconnected legacy systems. However, it’s an area of business that is not only expensive, but also daunting. After all, despite your best efforts, there is always the underlying possibility that your business users simply won’t utilize the software you’ve developed and deployed.
But while software developers often tend to focus on the functionality of the system, it’s the user experience and adoption aspects that should be getting more attention prior to launch. Picking up the pieces and attempting to inject new life into a slow launch costs businesses both time and money.
To minimize the risk of that happening, we’ve identified adoption mistakes that enterprises need to avoid at all costs.
1. Always Cater for the Intended User(s)
First and foremost, software adoption will occur naturally if the system being implemented has a profound and positive effect on the lives of the users who will ultimately use it. Organizations need to strive to ensure that any software they implement is as user-friendly as possible. Stringent testing involving genuine end users results in software that is not only more efficient, but also more closely matched to user need.
2. Education, Education, Education
It doesn’t matter if your new software is almost flawless, a lack of education will always see it approached with skepticism; especially when your users have become accustomed to the current systems they are using. Therefore, the quality of your documentation, associated training and socialization efforts need to be priorities. They will help your users make the transition and boost your adoption rates.
3. Never Underestimate Resistance
Resistance to software implementations can be difficult for enterprises to overcome. But instead of neglecting the concerns of the naysayers, organizations should look to embrace them to make the new software even better. Get the initial resistors involved with beta testing and use their feedback to make your software even better. Winning over any critics early on is a satisfying victory and one that will improve adoption going forward.
4. Secure Stakeholder Agreement Early
Ideological rifts aren’t uncommon when it comes to software implementations, and unless they are addressed near the beginning they could lead to further issues at a later date, or even worse, detrimentally impact adoption levels altogether. The big issues that arise during a project need to be discussed and debated at length with any stakeholders to garner their opinions and potential solutions. This serves to make the user adoption issue firmly their problem too.
5. Always Follow-Up Post-Launch
Regardless of whether your newly-deployed software is a vast improvement over the old system, it won’t be used in anger unless your users obtain a firm grip on its functionality. Just because it’s new doesn’t mean it will be embraced with open arms. While the software adoption problem is more prevalent than you may think, it’s one that can be avoided if you address it right from the start of any development activities.
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