Valuing time for chargebacks
Play with your head!! Truly said every businessman should work smartly. Once chargeback knocks their door, it’s very necessary to deal with them calmly and patiently.
Chargeback should be treated soon and valuing the time we need to solve the problem soon.
How To Deal With It
The merchant should have strong and clear documentation so that he is able to solve the chargebacks sooner.
Transactions Proofs:
Chargebacks are the devil they can come bouncing from everywhere may be which can come from the 2-3-month-old transaction.
So, the merchant should have a proper weapon to fight. You should focus on aggregating three main data sources e-commerce platform, payment processor and payment gateway. But you can aggregate other sources that are before, after and during the transaction cycle.
Preparation for the Templates and Case Responses:
Every case has a different treatment, chargeback will demand different evidence and data that is tied to the reason code with the dispute.
•Display the cardholder’s satisfaction with the product or service
•The product was being used, despite the dispute claiming it never arrived from shipping.
Make Tiny Things Ready For Fight
Keeping minute details comes in very useful when making a sale.
It may be irrelevant at the time of trade but when the chargeback comes the small detail is probably the best asset you could have.
You should support your case with phone logs, email correspondences, and any additional information that validates the cardholder’s identity and shows that he was aware of the transaction.
Make it Easy:
The manual review handling of an individual of the response is going to decide easily whether the evidence is enough to refute the cardholder’s claims or not. You can make their job easier by highlighting points and including tables and keep it short, if possible.
Successful Transmission:
Once the response is complete, you will have to get this information to the processor or the acquiring bank through various verticals. Many acquirers need the responses to be sent via email, but most banks receive responses through fax or the internet. Ensure that the text, fonts, and images are clear enough or the transmission would be considered incomplete.
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