How To Best Optimize The Chat Window
There are plenty of great features that you can use to optimize your customizable chat window, from adding your company logo to your live chat widget, to connecting socially with buttons linked to your social media pages. Enabling and setting up different options will give your visitors a different experience rather than just having the chat plain.
Pop Up Welcome Button
The popup bubble is a great way to gain the attention of your visitors and let them notice that there is a chat window on your website. It is also a great way to display a brief one sentence message just like the one that we have, "This is HeyBubble, check it out!"
Customization of chat header
The header of the chat window is customizable with the option to allow your visitors to print or email the chat transcript to themselves for future reference. It is important to let the user print or download the transcript of the chat because it doesn't only allow them to access the chat but it also allows you the opportunity to display your companies logo at the top of the transcript, which will also help to promote your website.
Another great feature is the rating feature, which allows your visitors to rate an operator based on their performance, a thumbs up if the operator provided excellent service, thumbs down if the service was below expectations. This allows account manager to see the performance of an operator based on visitor rating.
The Logo in the top right corner is where your visitors see the companies website that they are on.
Inside the Chat Box
Inside the chat box the visitor will see the image of the operator that they have uploaded this gives your live chat a more personal feeling, rather than a static non human interaction type of feeling. There is also another great option of displaying the operators name, this helps to add to the feeling of person to person interactions, which will create trust in your visitor, and add personality to your operator.
Chat Window Footer
The footer is a great place to add your social media page links, allowing your vistors to click the buttons while chatting instead of having to search your website for them. By connecting your social media pages to the chat window you are creating an opportunity for the visitor to click and follow or like your company pages.
The HeyBubble link is on the chat to remind yourself and your visitors of the company who has provided the awesome live chat experience between yourself and your visitor.
Timothy Cocores
https://www.heybubble.com
Live chat software