Nov 22, 2021
Chatbot Development Best Practices
What's up with chatbots? Is that the next big marketing fad? When communicating with companies, users prefer to use chatbots over apps, according to surveys. More than 60% prefer messaging to calling customer service. We're inclined to agree with the latter conclusion based on these statistics. It's not enough to just add a chatbot to your services, is it? For the best results, it has to be optimized. It's best to read about chatbot development best practices here.