Aug 23, 2015
‘How do you know what they are doing?’
Hutchins (1995) on human performance. How doing and saying, even mundane work activities, are quite complex:
A student was making a point about what people do at work, saying that in an auto factory people mostly make cars. Roy [D'Andrade, the professor] said something like: 'How do you know what they are doing? Maybe what they are making is social relationships and the cars are a side effect.' (p. 225)