#crazy customers

[thecharliechip]

Today I had something insane happen to me at work

SO I was at work, giving this lady her order. She seems to be in her 70s and I've served her before. She seemed a bit clueless at times, but still aware and not super worn down by her age. Until today she didn't seem senile.

She's just ordered a small popcorn which was $6.47. I guess she'd thought she'd ordered a small diet coke too, but I didn't hear her ask for it so I only rang up the popcorn.

After I give her the popcorn, I went to get water for another customer, and I turned back around to see her holding my metal Saja Boys cup. She goes "oh this is cute" and I responded "yeah, I got it at comic con" to indicate that the cup is mine. She didn't seem to get the hint, and still for some reason assumes that my metal Saja boys cup has her diet coke in it, and TAKES A SIP OUT OF IT and as she was sipping it, I kept repeating "that's my cup." Either she was ignoring me or just didn't hear me, because she didn't have any reaction to the fact that she was drinking out of a cup THAT WASN'T HERS. After sipping it she goes "it has no flavor." YEAH BECAUSE IT'S MY CUP OF WATER. NOT YOUR DIET COKE THAT YOU DIDNT EVEN ASK FOR.

Also, what makes her think that $6.47 would cover the cost of her popcorn and a METAL CUP WITH FICTIONAL CHARACTERS ON IT FROM A VERY POPULAR MOVIE, let alone a drink in a regular paper cup in this economy??

[talesfromyourlocalcashier]

Yep people actually do this.

[shriekingpotatos]

Smoothies

Last night was...interesting. So we have these fruit smoothies that are incredibly popular and they come with an option called a ‘lemon twist’ that adds lemon powder to the smoothie that gives it a nice tart/sourness. Most of the locals who come to our coffee shop are familiar with it and love it but forget to order so I always ask. It was the beginning of my shift when an older woman walks up to order.

Lady: Can I have the Mango smoothie please? Me: of course, would you like to add a lemon twist to that today? She then got so frazzled and just ended up yelling I DON’T KNOW. Me: Um, are you trying it for the first time? I’ll go ahead and make it the regular way so you can try it.

She pays and then goes and waits for her drink to be made.

Right after her another guest comes up and orders a large strawberry smoothie and an iced coffee. Ring him up and then he goes to wait for his stuff to be made as well and because I have no one else in line, I go to help make drinks because my coworker on bar, we will call him Mark, isn’t the strongest barman and it’s nice to help when you can.

I make the iced coffee for the gentleman while Mark is busy making the smoothies and once the mango smoothie is done, I put it on the counter and call it out. The guy proceeds to take the straw out and put it in the smoothie...the smoothie that wasn't his. To be honest this happens a lot more than you’d think because people usually aren’t paying attention and while it’s annoying, it’s not the end of the world.

Me: Um, sir that isn’t yours. Him: huh? Me: That isn’t yours. That’s a mango smoothie. You ordered a strawberry one. It’s hers, behind you.

He turns around, sees her standing there looking absolutely HORRIFIED. She literally starts shrieking “YOU TOUCHED IT OMG YOU TOUCHED IT! I DON’T WANT IT YOU TOUCHED IT!!!” in the meantime, I’m trying to tell her that I’m going to make her another one but she just is on the verge of having a full on freak out.

The guy even apologizes to her, says he wasn’t paying attention and she just keeps shrieking about how she can’t believe he touched it and that she doesn’t want THAT one and that I’m going to make her another one.

I go to make her another one and do it myself since I’m faster on bar than Mark is, he doesn’t do well with pressure, especially when there’s a crazy lady shrieking and I just want her to leave at this point. I make it for her, hand it to her and tell her to have a nice rest of her day.

I then watched her pick it up, BY THE LID, watched the cup come out from under it, and watch it spill all over my counter, completely covering everything on the hand off station. 

Lady: THE LID WASN’T ON CORRECTLY. I PICKED IT UP AND THE WHOLE THING JUST FELL APART WHY WOULD THIS HAPPEN WHY DIDN'T YOU PUT THE LID ON CORRECTLY?! Me: Ma'am, I saw you pick it up by the lid. That's why you're supposed to pick it up by the cup and NOT the lid. Don't worry, I'll make you ANOTHER ONE.

At this point, I'm getting frustrated, Mark is overwhelmed, I have guests waiting to have their order taken and I just want her to leave.

Lady: I can't believe they have to make it a third time why is this happening? They had to make it three times! Why can’t they just do it right the first time?

I make her the damn smoothie, put it on the hand off bar and go "Here you are. Your mango smoothie." She then proceeds to just stare at me.

Me: MA'AM. YOUR SMOOTHIE. Lady: Mine? Me: Yes. Yours. Lady: oh um okay. She inched forward to get it, almost as if she thought it was a dangerous animal or something. Lady: This is mine right? Me: ...yes. Lady: um, okay uh... *slowly reaches for it* thanks. Me: NO PROBLEM HAVE A GOOD NIGHT

God I miss quarantine.

[fuck-customers]

I work at a local pack and ship store. I deal with customers wanting copies, faxes, documents that need to be Notarized and of course shipping. My biggest peeve with shipping is when customers come in with their package already boxed up and give a vague discription of what is being shipped; then give me the third degree when I ask for something more detailed. “Nothing breakable, nothing Illegal “ is the most common response. I’m not asking for kicks and giggles, I need a more accurate description in case your package gets lost and you come back rasing holy hell cause you only got a small check when your item was hundreds of dollars and you didn’t insure it.

[rideaulife]

The Harassment

So about 6 months ago, we had to deal with the wackiest customer I’ve ever had to deal with.  The first time I encountered this lady, she walked up to me while I was talking to another coworker about the refund policy (a customer tried to return a final sale item 10 minutes prior). She started staring at me until I finished the conversation. I thought she needed help with something so I asked if I could help her. She then asked if I was talking about another customer. I told her I was telling my coworker about the details of the return policy. She then made me recite the ENTIRE return policy, then went and bought some chips and Benedryl at the self-checkout.  I walked away right then but then one of the cashiers had to refund EVERYTHING she just purchased from the self-checkout. I had to authorize the refund, though I was very confused. She then WENT BACK INTO THE STORE and grabbed some other things, purchased them, REFUNDED THEM AGAIN (though this time it didn’t need authorization so I didn’t know about this until later on), then bought MORE stuff and left the store.  A couple hours later, she CALLS our store and I pick up. She asked me what the return policy was (and this is when I recognized her voice), so I explained again. She asked, if she opened a bag of chips and ate some of them, could she return them. I said no, the items need to be in perfect selling condition to make the refund. I then hear her EATING THE CHIPS and while she had her mouth full, told me she didn’t want to return them anyway and hung up.  I get another call 10 minutes later and it’s the same woman! she asked if she ate a whole bag of chips, can she return them. I told her no, we can’t sell an empty bag! She then asks to speak to the pharmacist and I transfer her.  5 minutes after that, I got a call from another customer who needed help with an item so I transferred him to a merchandiser. I then walked into the pharmacy and the pharmacist asked me immediately if that was the same lady. I said nooooo but I can tell there’s a story involved. The pharmacist then proceeds to tell me that she has called and harassed him and the other pharmacist every 5-10 minutes for the past FIVE DAYS. She must have called about 500 times total in the span of an entire week. Finally, the next day, the pharmacist finally told her that we can no longer help her and if she had any more questions, she should direct them to Ontario Telehealth and hung up. She hasn’t called back, but I feel really bad for the people that run Telehealth! 

[pokehoarderjay]

Thinking of sharing my stories in retail (or in other previous jobs) just cause of how people can be.

Like yesterday was my day off, and I went to my work cause its the closest and cheapest place I can reach on foot for stuff I need (and thats still an hour walk). I had a buggy full of food and various items for my house, and wearing casual clothes that are no where near the stlye or color of our uniforms. Well I always get stopped by customers, so I think nothing of it when I get stopped 5 previous times and help point them in the right direction (unless its something we don't sell). Well this customer (who later states that they know I work there prior to yesterday) asked if I worked there, to which I had to tell my BF to hold on (cause I was on my phone the entire time) and removed my headphones so I could hear them and asked what they wanted, that way I could help. They merely repeat the question, so I took it they didn't hear me and repeated what I said, so when they said it a THIRD time, I said "Yes, and what is it that you want" cause if I dont know what they want I can't help. Well with a bit of an attitude, they finally tell me what they need, to which I tell them we don't sell it. Later I get in line, and they report me for "bad customer service" saying I was "rude"

Like what? You're interrupting my phone call to ask a question you know the answer to repeatedly, just to give me an attitude when I'm there to shop just like anyone else, yet instead of ignoring and pretending I can't hear you over the headphones, I took the time to stop what I was doing to help.

My boss apologizes like he always does, and after they leave he's just confused because I was off that day, so I'm not in trouble of course.

Just people need to think before they speak, or at least not chew off someone's head that willingly wants to help.

[talkfastromance4]

today has been a day omg i’m exhausted.

i’ve got 10 requests and i’ll try to get them out for you guys

[tae-kun]

Underpaid Employee Vs White Suburban Woman

      -Early afternoon at Cosi-

Overly Cheerful Lady: *walks up to counter*

Me: Welcome to Cosi how can i help you ma’am

Overly Cheerful Lady: Yea can i get one of your bacon breakfast sandwiches

Me: oh umm, we stop making breakfast food at 11 ma’am

Overly Cheerful Lady: but it’s only 11:20?

Me: yea... so i can’t order your breakfast sandwich...

Overly Cheerful Lady: well i don’t mind waiting, so can you go ask the cooks in the back to make it

Me: Umm.. i don’t think-

Overly Cheerful Lady: Caaan You Go Ask Them.

Me:

Me: Umm sure ma’am one second

Creepy Cheerful Lady: thanks so much hun

*Goes in back*

Me: yeaa umm this lady wants a bacon breakfast sandwhich

Chef: did you tell her that we stop serving breakfast at 11

Me: Yea but she reaally wants that sandwich

Chef: And i reaally can’t make it. so go tell her that

Me: *sigh* ok

*Goes back to front*

Me: Yea ma’am they said that they can’t make anymore breakfast after 11

Creepy Cheerful Lady: Oh, tell them it’s Janice. I eat here all the time

Me: Yeaa i don’t thi-

Creepy Ass Janice: Go tell them it’s Janice and that i Want. My. Breakfast Sandwich!

Me: 

Me: Im.. just gonna get the manager and see if he can better help you

*Calls Manager over telephone*

Me: hey Bill there’s this lady over here named Janice that wants some breakfast, but i told her she can’t order it because we sto-

Bill: Did you say Janice!?

Me: Umm yeaa...

Bill: *click*

Bill: *darting out the back and around the corner*

Bill: Hey there Janice, Good Afternoon what seems to be the problem

Creepy Ass Janice: Yea there seems to be some confusion here, i asked your BARISTA *eye roll*  to order me a bacon breakfast sandwich, and he just out right refuses to place the order

Me: Wait Huh!?!?

Me: I didn’t outright refuse shi-

Bill: EXCUSE ME but can you PLEASE explain why you won’t take this lovey lady’s order

Me: Lovely lady? the fu- *takes a deep breath*

Me: OK Bill, this lady asked to order a breakfast sandwich, we stop serving breakfast at 11, it is now 11:28. I asked the chef and he said that he couldn’t make the sandwich

Bill: So it was the Chefs fault!

Me: it’s no one fault, she just didn-

Bill: Excuse me for a moment *wobbles over to the back*  

 *distant shouting*

Bill: *comes back front* Yea im sorry about that Janice, ya see our new barista here was misinformed by our lazy cooks.

Bill: But don’t you worry that sandwich will be hot and ready for you in the next few minutes

Crazy Ass Janice: Aw thanks Bill, you’re such a sweetheart and very professional

Bill: Any time Janice *wink*

Me:  

Morale of the story:

White Suburban Women will get their order or die trying. So just get the manager and save yourself the energy