Dec 23, 2019
Search For Case Records (Episode 14)
Search For Case Records (Episode 14)
There are three ways to search case records within Dynamics 365:
Quick Search
Global Search
Advanced Find
In Customer Service Hub, open Cases. The following screenshot shows the three ways of searching:
For Quick Search
Search for records, say “Product”. Irrespective of the view selected, the system will display a search result with list of all the records that being with the search term. In…
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