Sep 15, 2021
How do you get customers to stay with you, buy more from you, and advocate for you? (Who doesn’t want that?) It’s by always focusing on helping your customers achieve their desired outcome, period! And everything else will fall into place. As CS thought leader Lincoln Murphy puts it, “𝑌𝑜𝑢 𝑐𝑎𝑛 𝑓𝑜𝑐𝑢𝑠 𝑜𝑛 𝑎𝑑𝑜𝑝𝑡𝑖𝑜𝑛, 𝑟𝑒𝑡𝑒𝑛𝑡𝑖𝑜𝑛, 𝑒𝑥𝑝𝑎𝑛𝑠𝑖𝑜𝑛, 𝑜𝑟 𝑎𝑑𝑣𝑜𝑐𝑎𝑐𝑦; 𝑜𝑟 𝑦𝑜𝑢 𝑐𝑎𝑛 𝑓𝑜𝑐𝑢𝑠 𝑜𝑛 𝑦𝑜𝑢𝑟 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟𝑠’ 𝑑𝑒𝑠𝑖𝑟𝑒𝑑 𝑜𝑢𝑡𝑐𝑜𝑚𝑒 𝑎𝑛𝑑 𝑔𝑒𝑡 𝑎𝑙𝑙 𝑡ℎ𝑜𝑠𝑒 𝑡ℎ𝑖𝑛𝑔𝑠.” Do you agree? Read more timeless customer-centric quotes from industry experts here: https://www.smartkarrot.com/resources/blog/top-20-customer-success-quotes/