Zendesk emerges from last year’s turbulence with strong outlook
After some recent turbulence, it would be easy to think that Zendesk’s overall financial performance suffered as a result, but that really wasn’t the case.
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Zendesk emerges from last year’s turbulence with strong outlook
After some recent turbulence, it would be easy to think that Zendesk’s overall financial performance suffered as a result, but that really wasn’t the case.
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A core plank of the SaaS economic model is under extreme pressure
W elcome to the TechCrunch Exchange, a weekly startups-and-markets newsletter. It’s inspired by the daily TechCrunch+ column where it gets its name. Want it in your inbox every Saturday? Sign up here. Anna is out this week, so I’m back in the saddle for today. Here’s about 1,000 words on something that I’ve been chewing on for a few weeks! — Alex Under pressure Modern software companies grow in…
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Reining in API sprawl
W elcome to the TechCrunch Exchange, a weekly startups-and-markets newsletter. It’s inspired by the daily TechCrunch+ column where it gets its name. Want it in your inbox every Saturday? Sign up here. Today I’m looking at a recent acquisition that shows the drive toward more resilient APIs. Also this week, a recent round that adds nuance to the market for substance abuse therapy startups. —…
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Vertical AI and who might build it
W elcome to the TechCrunch Exchange, a weekly startups-and-markets newsletter. It’s inspired by the daily TechCrunch+ column where it gets its name. Want it in your inbox every Saturday? Sign up here. It was a short workweek in the U.S., but there was plenty to read and reflect on. For you today, some thoughts on the future of vertical SaaS, what the second half of 2023 might hold for Israeli…
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M&A is back and the enterprise is hot
It’s been a quiet year when it comes to tech M&A. In fact, up until this week, there had only been a handful of enterprise deals of substance. It’s unclear whether it was a lack of cash, high interest rates or buyer caution in an uncertain market, but suddenly this week, it’s as though the M&A floodgates finally opened and we started to see some movement. The question is whether this is a…
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Designers hated Figma’s collaborative design tool at first, but grew to love it
Back in 2012 when Dylan Field was a student at Brown University, he came up with the idea of building a browser-based design tool. At the time, design tools were all on the desktop, which meant that designers worked alone, sending files for review to the various stakeholders involved, then making changes based on feedback in a rather inefficient non-digital loop. Field and co-founder Evan Wallace…
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Ten months after promotion, Red Hat CEO Matt Hicks navigates layoffs and AI’s rise
When Matt Hicks got promoted to CEO at Red Hat last summer, he not only faced the typical challenges of any new chief executive taking over from a veteran like predecessor Paul Cormier, but he was also confronted by twin tests: the macroeconomic environment and the increasing emphasis on AI. Perhaps he’s more comfortable with the technology side, having spent 16 years at the company before moving…
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With mandate to improve acquisitions integration, Salesforce CIO went to work
One of the most challenging aspects of purchasing a successful company, especially when you pay billions, is finding ways to integrate it successfully with your own. Melding products and operations without crushing what made the acquired company successful in the first place requires finesse, and it’s not an easy balancing act. Over the last several years, Salesforce has made several…
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