Spark Productivity through Impeccable Service: Salesforce Field Service Lightning
Selling fast comes naturally on Lightning.FSL considers several variables in query management. Specialized equipment, specialist experts, short response times, complex schedules, vast territories to cover, everything is analyzed. And as there can always be unforeseen, the option to schedule a visit in "emergency" mode is also available.
Field Service lightning has 3 main parts that work together to give you a complete field service management solution:
1. Salesforce Scheduling and optimization from a managed package
It is possible to create a work order directly from a Salesforce query. Nothing's easier! Everything is connected, everything is fluid, and everything is centralized.
The FSL optimization engine will allow you to optimize your time spent on tasks versus travel time according to your organization’s scheduling policies.
Get overall view of appointment lists, scheduling actions, a resource availability chart, and an interactive map in the dispatcher console
Integrate and maintain Salesforce scheduling policies, global actions, sharing tools, and optimization rules with the administration app
2. Core Field Service Lightning features:
Enable Field Service lightning in your organization, admins and agents will find the core features:
Set operating hours, Service Territories, Work Orders, skill sets, and standard service appointment requirements unique to your organization
Enable-IT and business to create a Salesforce app to provide mobile access to your mobile workforce
Track inventory and van stock so your mobile workforce has what they need when they’re at a customer site
Report and analyze field service data
Track, Plan & Perform all your field service work, from installations to repairs and maintenance
3. A Mobile App For Your Mobile Workforce
To conclude, we should not forget to mention all the benefits that the mobile application of FSL.
Displays the map with navigation to the appointment address.
Displays the name and photo of the contact. Give the option to call, send an SMS or an email to the contact
Provides context on the maintenance history of an asset. Displays a list of the interventions for the same asset on the appointment.
Display feed to collaborate with Chatter.
Presents knowledge articles related to the work order
We could summarize that FSL greatly improves the efficiency of a support department, from acquisition, assignment, implementation, measurement and optimization. In our changing world, there is no need to repeat that the customer experience is the key to success. And thankfully, this customer experience can now rely on Salesforce FSL!
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