Post 9: Services
Stance is customer service based and offer services online through their website. Stance is a product that is both B to B and B to C (business to business and business to consumer). Although you can purchase Stance product through their website, it is mainly sold at other retailers. To name a few major retailers, there is Nordstrom, Amazon, Footlocker, Tilly’s, Pacsun, Dicks Sporting Goods and more. The first three accounts were specialty surf shops: Surfside Sports on the Costa Mesa/Newport Beach border, and Jack's Surfboards and Huntington Surf and Sport, both in Huntington Beach.
Through research there have been many positive feedback from customers through their VOC (voice of the customers) and reviews of the quality. Stance provides procedural fairness when dealing with warranty issues, the policy its states, “We will replace any items that have been deemed defective, as opposed to wear and tear, within 30 days of purchase. If mot ordered online through Stance.com, a receipt of purchase will be required to verify the purchase date”. This is fair and shows consumers customer excellence. Stance is also socially responsible with some of its collections lines of socks where a portion of the proceeds go towards the Clara Lionel Foundation to help promote education.’
Stance Company
https://www.stance.com/warranty/warranty-faqs.html
Adam Tschorn. (2015). How Stance socks got to be on Rhianna and NBA players’ feet. Retrieved fromhttp://www.latimes.com/fashion/la-ig-stance-20151018-story.html