#heritance negombo

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TRAVESTY By Aitkin Spence

I arrived in Sri Lanka on June 6th, 2021 to visit my elderly parents. I was request by the government to do a 14 day quarantine at a hotel despite being fully vaccinated. Upon my arrival on June 6th, 2021 the government changed the rules that allowed us to quarantine at home after a one night’s stay with a negative PCR test result. I reserved and prepaid for 14 days with Heritance hotel, Negombo owned by Aitkin Spence. As requested by them I paid the full amount of Rs. 450,000 (US dollars $2,250) for the entire package. Since the government changed the rules as of June 6th, I was required to stay only one night. I requested a refund of the 13 unused days, and it was denied. This was after requesting the refund from the highest executives at Aitkin Spence. This is blatant robbery. COVID was bad enough for the entire world to deal with but coming to Sri Lanka and having to deal with this kind of unethical greed from a reputed company was a second blow to me. I still cannot reconcile myself to the fact that such a reputable hotel could hide behind their policies and behave in such dishonest and crass manner. The change in date was not my doing but was a change by the government and hence the right thing to do was to refund the balance monies.  The staff at the hotel was exceptionally good but I would NOT recommend the group of hotels owned by Aitkin Spence to any foreign or local traveler. IT IS A TRAVESTY. Please share, this should not happen to any other traveler.

THIS IS FROM MY FRIEND WHO LIVES IN FLORIDA!!!!! SL IS FULL OF CROOKS!!!!!