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Spindle relies on a solid foundation of accurate data to help you discover what’s happening at the places around you. But as we expand into more cities, we face the dual challenges of maintaining database accuracy and continuously refining our relevance algorithm to ensure that you always see interesting and timely updates.
Reliable Facts
When we’re readying a new geography, we aggregate place data from a number of sources that invariably contain errors, gaps, and conflicting information. For example, we routinely see missing addresses, incorrect websites, miscategorized businesses, and duplicate places. To address this challenge we’ve developed a powerful pipeline that ingests and algorithmically processes place data, and enables human editors to make efficient judgments about output quality at scale.
But people need Spindle in their towns now! So in an effort to accelerate our national rollout, we’ll be releasing new regions earlier in the data cleansing process. This means you’re more likely to encounter inaccuracies when Spindle is new to your city. To help us over this initial data quality hurdle, we’ve added a simple Report Problem feature that enables anybody to submit lightweight feedback from within the app.
Relevant Results
Of course, the best factual data in the world won’t help people find the most relevant and interesting updates on its own. So in addition to data inaccuracies, you can also provide feedback on results relevance that we’ll take into account as we refine our discovery algorithm. If an update isn’t pertinent to your search location, the current time, or the feed in which you discovered it, you can let us know using the same problem report forms.
We’re already receiving some great feedback, and we thank you in advance for yours!
— Alex J.