Doctor Al-Hashimi is being negligent in not supervising the resident she just met (and threatened) in using completely novel technology in creating legal documents, medical records.
I don't give a fuck how much you love Doctor Al-Hashimi, throwing Doctor Santos under the bus is not necessary in order to love her.
Is it Doctor Santos' responsibility to make sure the charts are accurate? 100% without a doubt. Of course she is. I'm not saying she's blameless.
Is it the soon-to-be-chief's responsibility to supervise the introduction of this total fucking garbage tool? Is she, as an attending, responsible for properly educating her residents? Is she fucking negligent for threatening a resident about negligent charts, suggesting she use a tool that only Al-Hashimi has any experience with, and promptly fucking off with nothing more to say than it's faster? 100% without a doubt. Supervising and training the residents is her fucking job. She fucking failed hard at it.
I keep saying this, but Al-Hashimi doesn't appear to have worked in a Level 1 Trauma Centre ED in the last five years. It is her first day in a brand new institution. It is Blow Your Fingers Off holiday. A neighbouring hospital has gone code black. Introducing a tool inherently unsuited to the realities of working in a L1 Trauma Centre ED (Al-Hashimi doesn't get pulled away every 5 minutes with cat 1 traumas rolling in via ambulance at her comparatively speaking glorified urgent care VA ED that doesn't receive medic runs at all) and refusing to train and supervise junior residents (who you have threatened) is fucking negligent.
We've seen Al-Hashimi shown to be both questionably qualified for this particular job and deeply skilled. She's there to do administrative overhaul while Robby's gone; that's why she was chosen. She wasn't chosen because she's a L1TC expert clinician and teacher. I think that her vastly different skills and experiences make for a really interesting character. I think she's a fucking brilliant character. I like her personality. We're six episodes in to season 2 and I'm waiting with bated breath to see how her arc unfolds and what more we'll see.
I will state again that yes, Santos should know better, but what happened with the errant appendectomy note is 100% completely foreseeable and it's why training, again on novel techniques, is important (SHE IS A JUNIOR RESIDENT), and threatening a junior resident you don't fucking know, in an environment actively hostile to the work flow of proof reading the LLM slop she's just promised will save Santos from her THREAT is simply Deeply Bad At Her Job behaviour. It is inexcusable. It is negligent. I really feel it is extremely questionable clinical, pedagogical, and managerial practice.
If you don't think Al-Hashimi deserves any credit for Santos' charting fuck up, between the threat and the refusal to train her on the tool, I think you are deeply unserious.
You can love and defend a character and see that they're not perfect. You don't need to throw Santos under the bus, either.
Side note: Doctor Al-Hashimi has said it's more accurate than dictation. I want a fucking source on that, thanks. We can hear how Santos is dictating her charts, in the language you'd expect to find in a chart; it's formulaic, it's clear, it's a skill she has honed, both reading and writing these quite specific reports. What the fuck is an LLM tool supposed to be doing with what Santos is fucking dictating, anyway? In the consultation with the patient earlier in the season, it is recording, transcribing, and next-token-predicting case notes in the style of a case note, like what Santos is heard dictating; what the LLM is trying to do with inputs and outputs is clear. What is it trying to do with Santos dictations? What is it trying to output from that? Maybe we'd know if Al-Hashimi had actually talked more beyond the spruiking speeches she keeps giving.