Apr 6
Jake Burges on Competition and Reputation in Santa Monica's Appliance Market
Running an Appliance Repair Shop on LA's Westside
Jake Burges of Santa Monica Appliance Repair on competing in the most saturated repair market in SoCal:
"The company that calls back first and sounds professional gets the job. You'd be amazed how many repair companies let it go to voicemail. Those calls come to us instead."
His three keys:
15-minute callback window on all calls
Honest upfront pricing with diagnostic fee applied to repair
In-person review request after every successful job
Serving Santa Monica, Brentwood, Pacific Palisades, Mar Vista, Venice. Call (310) 220-0667.
Full interview: ServiceMag
