Long Apple rant.
This is regarding an issue where the biggest reseller of Apple products in my country, does not want to replace a woman’s Macbook with factory defect, which arose within a month of usage. The MacBook in question is a MacBook Pro M1 bought in March 2021. She’s had a very terrible time with Apple support, and they kept her laptop saying they were waiting for parts, kept transferring it from one repair shop to another, and blamed her for not returning the laptop within 7 days (which is the law), when the defect only arose a month later. The MacBook still isn’t repaired and she still hasn’t gotten her MacBook back yet.
The issue I think, with the MacBook the PowerMac Center won't replace is not because it's out of the seven day replacement period, but because they literally do not know how to repair the MacBook. The new MacBooks probably have zero reparability. Also because PowerMac Center has shit customer service. Feeling Apple Store.
I had an Acer laptop break down three months before the warranty expired. Went to Acer in Paco, Manila, told them the problem, and left my laptop there. After about a day or two they said the problem was the motherboard. They replaced it and I got it back a few days later. Replacing the motherboard is like already giving you a new laptop. And they didn't charge me anything. I took it back about a month later to have it cleaned out just before the warranty expired. Didn't charge me anything. Easy as pie.
If "Apple Geniuses" in the US or "engineers" here in the PH knew how to fix your defective/broken MacBook, they can give it back to you in no time. But they don't know how to fix it, because Apple designs these machines to be as difficult to repair as possible, or impossible to repair, so that when it breaks, you have no choice but to buy another one. They do this by soldering everything in, using proprietary screws so that you can't fix the device yourself, and serializing parts so that you can't use them to repair other devices. They said they're waiting for parts from Singapore. These parts probably don't even exist. I don't even think they produce parts in Singapore. The company that manufactures parts for Apple products are both in Taiwan.
If you want to know more about how Apple Products have shit reparability, please visit the following people on YouTube: Louis Rossmann, Hugh Jeffreys, and Jessa Jones from iPad Rehab. Please support Right to Repair.
There has been news that Apple is claiming it didn’t hit targets because people were having their iphones repaired instead of buying new iphones (read it here: https://www.apple.com/.../letter-from-tim-cook-to.../...)
And then when you go to Apple Genius Bars to have your Macs checked out, they’ll overestimate the repair for your laptop and just tell you to buy another one because it’s too expensive to repair it, even if the actual repair just takes shoving a good connector back into its slots.
Louis Rossmann is a person fighting for Right to Repair and he despises Apple to his very core that his mission is to fix every MacBook he can get his hands on just to spite Apple ahahaha I love him.
Here are some of his videos: > Here’s a video from cbc news where they consult Louis after going to the genius bar “Genius Bar caught ripping customer off ON CAMERA” https://www.youtube.com/watch?v=_XneTBhRPYk&t=1s
And another girl being ripped off by the Genius Bar saying they can’t repair her laptop, when the problem was they just didn’t shove the battery connector back into the motherboard well enough: https://youtu.be/K1A9y4S60kg
Jessa Jones from iPad Rehab also has been repairing and retrieving data from iphones that genius bars/apple centers claim cannot be retrieved or saved: https://www.youtube.com/channel/UCPjp41qeXe1o_lp1US9TpWA
Also check out Hugh Jeffreys who fixes iPhones and shows you that iPhones serialize parts so that you can’t have parts replaced on newer iPhone because the phones disable themselves when new parts are placed in https://www.youtube.com/user/hughydo
I’m NOT that much of a hater, because I use a MacBook and an iPhone for work, and an iPad for personal use and media consumption, and I’m a cheap fuck so I’ll never really get my own mac or a new iPhone (I have an iPhone 6 Plus) but these practices are insane.
But I get why people use it. It “feels premium” and “is designed so well” and “the ecosystem works so well with each other across all devices” and of course, “I look so cool using it.” I also acknowledge that Apple has made considerable leaps and bounds when it comes to technology and their ecosystem, but that doesn't mean I don't think it's shit. And they keep competitors on their toes (also burning them to the ground when they enter a new market—bye Tiles), but holy shit these practices, man.
Apple also claims that they're going green right? But if they don't let you repair and they don't repair their devices, what happens to all the other broken devices? That all goes to a landfill. They want to go green and save paper by not giving you a charger in the box? Well it takes more boxes and more plastic when you buy that charger either from them, or from an online store. It takes more boxes, more plastic, more bubble wrap, more gas!! More emissions!! To deliver that charger to you!! THAT’S NOT GREEN AT ALL. Just because they're "reducing their footprint" doesn't mean it's going be the same for everybody else that's fulfilling their jobs to get the thing to you, the user.
There was an issue where they sued a disposal company for repairing and reselling all the working iPhones they gave to them to destroy. Why destroy something that can be repaired or still used? Granted they have the right to sue cos the disposal company didn't do as asked, but why would they have all those working devices destroyed? Because they don't want you to repair your Apple device. They want it to stay broken so you buy a new one. You can read that here: https://www.washingtonpost.com/.../apple-geep-iphone.../
Basically, Apple still wants control over the device you bought from them. It’s like saying you buy a car from Ford, but you can’t use tires that aren’t from Ford, because if you do use tires from Bridgestone, the car won’t work. And if you bring the car to Ford, they’ll say they can’t fix your tires, so you have to buy a new car. That’s fucking stupid.
some more stuff on right to repair to help you understand it:
MKBHD: https://www.youtube.com/watch?v=RTbrXiIzUt4
Linus Tech Tips: https://www.youtube.com/watch?v=nvVafMi0l68
Louis Rossmann: https://www.youtube.com/watch?v=Npd_xDuNi9k
Also a video from Linus Tech Tips where Apple refused to fix their iMac Pro: https://www.youtube.com/watch?v=9-NU7yOSElE
