Aug 20, 2014
We write up a report. It's the server's responsibility to take notes on each diner's experience: You have a strong love for Sancerre, for example, so the next time you come in, we'll swap out a Muscadet pairing for the wine we know you like. I'm well aware this all must seem a little creepy. Stalkerish. But if I can enhance your experience, I'm going to do it. It's my job.
The Secrets of the Best Service in Chicago - Hungry Crowd | Food & Wine