I'm in the midst of reading "Quiet: The Power of Introverts in a World That Can't Stop Talking" by Susan Cain, and was especially struck by her discussion around open-plan offices. I've never been overly fond of the set-up as I find it hard to focus, but they are all the rage in the New York start-up scene and seemingly unavoidable. Cain asserts that several studies have shown that there are serious detriments to an open-plan office:
"Open-plan offices have been found to reduce productivity and impair memory. They’re associated with high staff turnover. They make people sick, hostile, unmotivated, and insecure. Open-plan workers are more likely to suffer from high blood pressure and elevated stress levels and to get the flu; they argue more with their colleagues; they worry about coworkers eavesdropping on their phone calls and spying on their computer screens. They have fewer personal and confidential conversations with colleagues. They’re often subject to loud and uncontrollable noise, which raises heart rates; releases cortisol, the body’s fight-or-flight “stress” hormone; and makes people socially distant, quick to anger, aggressive, and slow to help others."