Every government desires and endeavors to provide optimum services and facilities for its country’s citizens. The public sector so far has not achieved any meritorious success in this aspect and is struggling to improve its services. A major drawback is that precious time is wasted in administrative work which hinders efforts focused on more constructive work. As a result citizens are deprived of fast and efficient relief and there is an air of discontentment everywhere. Government agencies can now avail the cloud process to make their work easier and less stressful. The processes are automated and meant for expediting the administrative work, thus giving the employees the scope to address the needs of the citizens effectually and promote satisfactory business relations with them. Any financial transaction, sales or customer care process can be dealt with easily without any complications through the cloud processes. The customized processes help to reduce all operating costs. A high level of transparency prevails in a cloud environment which regulates and strengthens the execution process resulting in on-time delivery of services. This accelerates customer satisfaction and reduces cost. Normally the agencies in the value network use different IT systems which are incompatible crippling the operations. There is utter confusion and chaos making the situation a complex one and performances are affected drastically. The cloud process on the other hand removes every doubt due to its integrative qualities that helps in forming a cohesive link between the various IT systems in the value network. Another factor that generally affects the public sector is adaptability. The public sector cannot keep up with the expectations, and fail miserably due to its inability to cope with the changing environment. The cloud process provides accurate real-time information that helps the public service agencies to make changes effectively and update their processes accordingly. It demonstrates promising qualities with on-demand services that improve customer service levels and cuts down expenses. The cloud process is a good way to provide quality and inexpensive services without delays. With controlled management the government can make more important decisions to increase the performance levels and maintain competition. All the activities in the value network are continuously monitored and all available information is uninterrupted and valid. The process perks up the public service efficiency levels with customer-driven initiatives and integrating business policies adding value to the present business process network. Know more - Reverse Logistics Management, order fulfillment