#return problems

[kiliinstinct]

I’ve been at my new job for a month, and only today did my management decide to try me out at customer service/returns desk and it’s been one hell of a day and not even halfway over.

One lady thought we were wal mart and wondered why we wouldn’t accept her board game returns. We’re a hardware store and wal mart is next door.

Another called to have a receipt number said over the phone for a rebate because she was out of town and only THEN decided to file a rebate claim, when her actual receipt was a state away.

One guy was upset. Oh he was so unhappy, the discount he received was 85 dollars instead of 50. (????)

- sir, I hope you don’t expect everything to be less than what it is. That’s a horrible outlook on life

Screaming on the phones. So much screaming. A lady was upset thay we kept asking her what department she wanted to be transferred to… even though thats what we’re supposed to do and we can’t help if you rang back to us just because the department you want didn’t answer the phone.

“Oh you’re in training. You can’t help me.”

Nothing to say to that . It’s not like I don’t work here to retain what I’ve learned in order to help you the best I can until I grab someone for you or anything . (Or actually help you considering I’ve been here over a month and your issue was simple.)

Coming up to me because you didn’t like the look of the regular cashier and wanted me to check you out instead. The other cashier was latino. …. yeah I don’t even regret refusing you service and making my manager take care of it.

And with all that said and done, I get my lunch break and am told my ability to stay cool and collected is just what they need at the service desk. And that they totally saw me working on 3 computers at once to take care of customers and they are amazed by my service abilities.

I’m all smiles. Today is great.

Tomorrow will be better.

P.S. tomorrows my day off and dear god someone shoot me

[theredshyguy]

Fuck The Retail Equation. Fuck Best Buy. And fuck Samsung's repair service.

So, long story short, i bought a tablet back during black friday.  The Samsung Galaxy Tab Pro 8.4 to be exact.  And at first it was great -- til i saw a dead pixel.  So I went back to Best Buy to exchange it.  But I couldn't even do that because I got flagged and banned from making returns thanks to the many defective exchanges I did on the nexus 7 the year before.  A call to Best Buy corporate fixed that issue and was able to get another tablet.  When I exchanged it, i got flagged again and called corporate to let them know.  After that, it seemed all was right with the world.  But this new one had a stain in the screen, making viewing angles terrible.  Not wanting to go through the returns debacle again (and possibly get flagged again), I made use of the manufacturer's warranty.  So I called Samsung up and they had me send it in.  Unfortunately they couldn't find the problem.  

However, this is where things get really stupid.  It turns out there was another problem ON TOP of the stupid yellow stain in the corner or whatever. I discovered that whenever the backlight is at the lowest possible brightness, it FLICKERS. Thinking this was a more obvious problem than the one I complained about previously (and to prevent being flagged for excessive returns), I sent it in to samsung in the hopes that I would finally get a perfect product.

So I sent it in a little after winter break started, and when they got it, they apparently couldn't find the problem with the screen and instead replaced the battery. I'm pretty upset by this point, so immediately after got my tablet back, I called them up and told them the problem was still there. At their request, they told me to include a note detailing exactly what the problem was (including the steps taken to reproduce the problem). So I wrote the note, boxed the tablet back up and sent it back in for repair.

Well guess what? I got a call from the rep Thursday morning telling me that they couldn't find any problems with it. Me not wanting to be one of those idiot customers, I kept calm and thoroughly explained the problem again. He said he'd give it back to the technician for reevaluation and thanked me.

Now fast foward to this afternoon and I got an email containing the Repair Statement. And you know what they said? They said, once again: "NO TROUBLE FOUND."

Look, guys, I'm really, really pissed off about this whole thing. All I wanted was a tablet that was free from any and all problems. I dared to rectify the issue by exchanging it and I got flagged because apparently exchanging defective products too many times is grounds for a 90-day return ban. And now when I decide to use the fucking manufacturer warranty, I'm being told there is no problem with my device when there IS CLEARLY A PROBLEM WITH IT???!!!

WHAT KIND OF FUCKING JOKE IS THIS? YOU'RE TELLING ME THAT I'M SUPPOSED TO ACCEPT A DEFECTIVE PRODUCT AND NOT WHINE ABOUT IT?! CAN I NOT HAVE A TABLET THAT IS PROBLEM FREE WHATSOEVER?! IS THAT TOO MUCH TO ASK?

Fucking shit products being sold these days. I'd rather just throw the damn thing away than send it back in at this point. It's just not worth it anymore.