#serv753 winter 2014

[sruj09]

Fun with low fi wireframes for CLC management dashboard!

[sruj09]

Management dashboard: getting down to business

A Management dashboard is a great way to track and monitor the performance and productivity of an organization at a glance. They are visual representations of quantitative and qualitative data being pulled from various sources(like CRM, HRM, trend reports, customer insights etc).

They typically consist of three screens:

Screen 1: Key result indicators- that relate directly to critical success factors and provide a way for organizations to see at a glance, their performance so far.

Screen 2: Key performance indicators - to monitor current processes and activities. It is real time information that reflects the service quality and productivity.

Screen 3 : Service recovery - potential problems and warning signals aka Damage control

We are at a point in our process where the critical success factors identified from Collaborative Learning Center's mission, vision and values have helped us come up with Key Performance Indicators and Key result indicators. As we go, we are also identifying the sources from which we would pull this information. 

Watch this space for the low and high fidelity wireframes for the dashboards.

[sruj09]

After developing a high level process map for CLC, we are now looking into the key decision points in the process and hashing out the inputs and outputs for the main activities. The next step would be to identify the tools used to carry out the activities

[sruj09]

When IBM company comes out with its annual 5 in 5—five predictions for the next five years—people take notice. This year, perhaps not surprisingly given IBM’s commitment to cognitive computing, the company is focusing on smart technologies.

Re-affirmation that the future is all about designing for individuals rather than statistics...