Discover the best alternatives to Microsoft Teams for your remote collaboration and communication needs. As hybrid and remote work becomes the norm, unified communications platforms like MS Teams have become a necessity. With features like instant messaging, audio and video conferencing, and support for Office 365 products, MS Teams has become the most popular choice. However, there are other platforms like Tragofone that offer even more features such as call tracking, call recording, live chat and white-labeling, making them a solid value for businesses. Learn more about the features and benefits of these alternatives and find the perfect fit for your company.
Why an alternative for MS Teams
There are several features that make Microsoft Teams a crowd favorite. But is the most popular platform always the best in every business use case? The short answer is no, there are alternatives that work really well for other use cases. Let us start by looking at the features that made Microsoft Teams popular and then consider the alternatives to MS Teams available today.
Features of MS Teams
MS Teams brings together instant messaging and audio and video conferencing on one platform. It also supports the creation of messaging channels based on teams, projects or interests. Each channel also has its own storage and one can get additional cloud storage too. It connects with all Microsoft Office 365 products, and if you already own a license for Office 365, Microsoft Teams comes free with the package.
Alternatives to MS Teams
Now that we have looked at the features of MS Teams, let us look at what other communication platforms have to offer. In the process, we will learn of other features that make these alternatives stand out and why they might just be much more solid value than MS Teams.
#1. Tragofone
A VoIP-based SIP softphone, Tragofone is not only a great alternative to MS Teams, but also offers a lot more features than Ringcentral or MS Teams. It has the features of a communication platform, with support for audio and video conferencing and messaging.
It also has all the features of a phone-based system such as call tracking, call recording, and click-to-dial. This makes it very similar to Ringcentral in the approach that it takes. Call analytics are present too, to analyze call queues and manage calls better.
But Tragofone offers so much more out of the box, such as hardware integrations and reporting and compliance in addition to call scripting. Add on the support for white-labeling and this makes it a great choice for a business to rebrand and use as its own.
The dialer app is also easy to integrate with your existing on-premise/hosted telephone system and does not require any changes to the infrastructure. It’s as simple as downloading, entering your credentials and then clicking to call.
Technical support is offered over the phone, email, and through live chat and the agents are available 24×7 to clarify any doubts that businesses may have. Tragofone also offers support for TLS protocol and enhanced security for unified communications in addition to two-factor authentication on login. Multi-lingual support is also available so that you can get your Tragofone softphone up and running, no matter where you are.
There’s support for call routing too, and even if the office calls are routed to mobile phones, there are no additional charges, which makes it a very economical choice for businesses.
Backward compatibility with 3G and 4G networks and support for Wifi means that anyone anywhere can connect using the Tragofone dialer app with anyone anywhere on the Internet. And the backwards compatibility is not limited to just network types. Tagofone works with legacy SIP servers too, without any additional troubleshooting or integration steps required.
There is support for push notifications, despite the fact that the Tragofone app does not run in the background. In this way, it also helps to save battery. It does so by shifting the continuous listening that happens to the server side instead of the mobile.
Lastly, Tragofone offers both hardware and software integration. On the software front, it supports third-party integrations, and integrates well with your existing CRM. It can also integrate with any LDAP(Lightweight Directory Access Protocol), Microsoft Active Directory and ODBC(Microsoft Open Database Connectivity)-compliant interfaces. Since it is WebRTC-based, hardware integrations are supported with devices like Class 5 Softswitch and IP-PBX servers.
#2. Ringcentral
A business communication solution, to begin with, there are a lot of additional features that set Ringcentral apart as a worthy MS Teams alternative. Some common features include audio and video conferencing and chat capabilities.
The features that set Ringcentral apart liken it more to a phone system than just a communications platform. With built-in AI and real-time queue analytics, Ringcentral is designed more with a business case in mind.
Ringcentral also offers a number of integrations (more than 200) but not as many as MS Teams (which offers as many as 700).
#3. Dialpad
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