Nov 20, 2013
We are excited to announce that our WebRTC video chat platform now runs on Opera Next (thanks to Phono)!
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We are excited to announce that our WebRTC video chat platform now runs on Opera Next (thanks to Phono)!
Twelephone Goes Responsive & Full Screen!
Twelephone gets a new responsive design and full screen WebRTC video chat using the latest version of Twitter Bootstrap. This design should look better on Android mobile devices and the full screen video is more intimate.
Let us know what you think of the new design updates!!
Embeddable JavaScript Widget!
By popular demand, we are launching our embeddable WebRTC JavaScript video chat widget!
Our new widget is perfect for enterprise and e-commerce sites that offer sales and/or support options for its web visitors. Unlike our CallMe button which opens a pop-up window for the WebRTC video chat, our JavaScript widget embeds into your existing webpage and includes anonymous chat in addition to video!
To implement our widget, you can add the following lines to the <head> section of your webpage and we will do the rest.
<script src="http://ajax.googleapis.com/ajax/libs/jquery/1.10.2/jquery.min.js"></script> <script src="http://twelephone.com/js/vendor/jquery.phono.js"></script> <script src="http://twelephone.com/widget/{your_twitter_handle}"></script>
Note: If your page is already loading jQuery version 1.4 or newer, you can omit pasting our first line and simply add the next two lines to your page below your existing jQuery script. We are working to reduce our scripting requirement to a single line so stay tuned...
Here's a video of our new embeddable JavaScript widget in action:
New home page plus we can now import 100 of your newest Twitter friends to improve your on-boarding experience.
Twelephone's WebRTC Embedable Javascript Widget Preview
We are nearing completion of our anonymous video chat widget that you can add to any website to talk to your customers in your web page!
Routing Twelephone Calls to Your Contact Center
What if you could make it super simple for your customers to talk to you with the click of a link or a button on your website or in a tweet or facebook post? With Twelephone's CallMe button/link, you can!
Your twelephone address is used for initiating video chats from a web browser. It is simply twelephone.com/{twitter_handle}. You can also add our CallMe button or link to your website using this link or the following line of code:
<iframe src="http://twelephone.com/callme/{twitter_handle}" frameborder="0" scrolling="no" width="150" height="50"></iframe>
Either way, twelephone allows your customers to video chat with you via the web browser (no downloads or plugins required).
What if you want to route these twelephone web calls into your existing contact center? You already have dozens or hundreds of sales and service representatives answering phone calls. Why not let them answer your web-based calls too!
This is easier than you think. Most contact centers have what's known as SIP addresses. SIP addresses are to VoIP as Email addresses are to SMTP. They even look like email addresses i.e. sip:[email protected].
Contact centers are typically designed to route internal calls from the PBX to your ACD (Automated Call Distribution) system via SIP. Contact centers also often receive SIP calls from their telecom providers to reduce costs and improve audio quality.
Twelephone recently released a SIP Call Forwarding feature which allows you to route all web calls to a SIP address. This could be your personal softphone like Blink or your contact center's SIP address. We do not have a limit on the number of simultaneous SIP calls that can be forwarded from our CallMe widget to your contact center!
Once you update your SIP Call Forwarding address, we automatically turn your presence online and immediately begin routing your web calls to your SIP address. Here's a diagram of twelephone calls routing into your ACD which then distributes your twelephone call to the next available agent.
Here's a video of our web-based Twelephone CallMe button to SIP softphone in action.
Imagine how many more sales you could close by reaching your customers on Twitter with a CallMe now link in a tweet! Imagine how much happier your customers could be if they could click-to-call for service from a Facebook post or button on your website!
Let us know if you need any help with your company's telecom department. The only thing that you need from them is your contact center's SIP address ;)
Enter this address into your Twelephone Settings page and start tweeting your company's new twelephone number i.e. twelephone.com/{your-twitter_handle}. Calls will immediately begin routing into your contact center! It's that simple.
Twelephone WebRTC CallMe Button with SIP Forwarding
Now enterprise call centers can use our WebRTC CallMe button on their websites and have web calls route to an agent.
Route Your WebRTC Twelephone Calls to your Call Centers
We are excited to announce enterprise SIP call forwarding from your personal or company twelephone accounts!
It's as simple as 1.2.3. Click Settings. Enter your forward-to SIP address. Click Update.
Most company contact centers already have SIP addresses routing traditional PSTN and inter-office calls to your contact agents and sales people. Now you can advertise your twelephone address (http://twelephone.com/{twitter_handle} on Twitter, Facebook, or add it to your emails and begin routiong your browser-based WebRTC calls to your staff without any additional hardware or software.
Twelephone calls will appear as standard VoIP SIP calls in your infrastructure. Your existing PBX and ACD telephony systems will route these web calls just like your existing PSTN telephone numbers!