Last year Vamp Silicone (and sister company Tulip Toy Gallery) closed. But then they re-opened? And then they closed again. There’s been a lot of confusion, a lot of negative reviews from customers who never got their orders or their refunds, and basically, no one knew what happened.
I’d tweeted a few things about the companies last year, wondering what happened; recently an anonymous source decided to reach out and share what they knew about the operations at Tulip and Vamp for the last two years. This information was then verified by a second source.
From the post: The customer complaints paint some of the picture, but then it gets worse. I was told they kept their doors open – both brick and online – with a severe lack of stock at Tulip and a lack of silicone at Vamp. The source says that they “ran out of silicone” for production of Vamp dildos back in May of 2017, but had unfulfilled orders reportedly going back as far as 2016. When customers would reach out for their refund they would be told that it had to be approved by the owner who I’m told never (or rarely) approved the refunds.With regards to Tulip Toy Gallery unfulfilled orders, I was told that employees were reportedly instructed to lie to customers and say that there was a delay with the distributor and their order would be in soon. Soon never came. After the employees were told to lie to customers, I was told that Camila would eventually reach out to the customer (most times) and tell them the refund was in process but could take up to 30 days to go through – but reportedly most people never received a refund.
Tulip Toy Gallery had 3 locations; the main location at Halsted also housed Vamp Silicone. The last Tulip location was closed by the State last October. There is no business license to be found anymore. However, the Tulip website (mytulip.com) is still running and taking orders.
I tracked some customers who’d left bad reviews; some still haven’t received refunds after months of delays. I spoke with the owner of Tulip Toy Gallery and Vamp Silicone - Camila Klinger - who denied just about everything the anonymous sources told me. You can read more about what she said here.
I’m still waiting for better answers from the owner, and I’m still waiting to hear what resolution she’ll have for the Tulip customers that are owed refunds. The Vamp Silicone site is not taking orders and has a page specifically for anybody owed a refund from last year. If you or anybody you know is owed money from Vamp, go HERE. Or email all of your order info to [email protected]. When writing, please include your order information and any other relevant details.
The owner put a confidentiality disclosure at the bottom of her emails to me so I can only paraphrase right now. I’ll be updating my blog post when (if) she gives me explicit permission to quote her.
The details of my conversations with customers, with the owner, and more about the negative reviews can be found on my blog post. I’ll update whenever I get new info.
