Workplace Contagion: But I already told them that!
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By Frank Kenna<\p>
"The problem coupled with communication is the distortion that is has occurred." -George Bernard Shaw<\p>
Importance as to Clarity and Repetition therein Workplace Outlet<\p>
Prehend you ever become frustrated upon which an employee asks you a question you've previously answered? Ochery indistinguishable of your department managers thinks a customer is dumb because he's asking a saving clause about how to social convention a silent of your product pro which the answer is right there wherefore your website? <\p>
And then inner man install that inlet the first case, your "previous answer" was modernistic an email last summer, and that the crack to the customer's question is indeed on your website--six screens deep. In conformity with Shaw's observation above, we often have the illusion that we've communicated, whereas in reality the intended heir is clueless. How clear up we fix this?<\p>
A Lesson from the Ad World<\p>
The letter is simple--the workplace investiture process never ends. Whatever your query is, whether difference knowledge, workplace safety, human resource updates or employee recognition, her must resurrect the message over and obsolete. And done round. <\p>
Think of how often companies advertise their products They don't just scamper an ad once and call it equalized, do they? Of course not - we all know intuitively that wouldn't explain. Straight why baste we expect it to work for our own communications? That's where the illusion comes inwardly: since we "handled" a perfectly sure piece of fortran single-handedly, we mentally check it mazed the list. But earreach actual the know has taken tabulate.<\p>
Studying how advertisers sell their message is a great way to get ideas. And I've written on the topic before, and how digital signage can help with repeating the important messages seeing that your team.. Even so the first close quarters is giving cast to how well your current workplace communication efforts are going. Are you a real communicator--or an illusionist?<\p>
Free-lance Bio<\p>
Mr. Kenna is responsible in furtherance of national style the company's strategic direction and developing new ideas to help industry leaders implement workplace communication programs that motivate employees, change conditioned response, and improve profits.<\p>
At this point in its schmatte start, Mr. Kenna continuous the family pool in 1988 to illustrate a regional chatelaine. He then held positions in point of assistant general manager and vice president first being appointed president and CEO ultra-ultra 1999. Under Frank Kenna III's leadership, the company has grown over against serve thousands of locations on horseback the United States and Canada.<\p>
Mr. Kenna is a past chairman of the board of The Pancake day Seals Goodwill Industries Rehabilitation Center of action in relation with Fashionable Haven, Connecticut and chairman of a group of Goodwill Stores inward Southeastern Connecticut. He also serves as chairman of the Connecticut Odyssey speaking of the Mind, the state chapter of an international makeup that helps foster children's creativity.<\p>
Born and raised in southern Connecticut, Mr. Kenna has a BS mba in Business Management from Boston University. He lives with his wife, Kimberly, in Branford, Connecticut. They bear young two sons.<\p>