Tech Support Problems

[techsupportproblems]

When the horrible contract I'm on at work dies

At first I'm like:

But then I'm like:

[techsupportproblems]

When I have to assign out a supe call

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When we're queuing at 9 am

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When a customer complains about spending 4 minutes on hold with the IVR

[techsupportproblems]

Customers, stop calling in and complaining about getting an automated device first just to treat to us like we aren't human. I did not give you that FBI virus or run over your phone line with the lawn mower, so don't yell at me about your mistakes. When I say "thank you for calling" and "have a nice day", don't wordlessly hang up on me. I am a human, not a machine. If you so desperately want to speak with a human, act like a respectable one when you get me on the phone. 

[techsupportproblems]

When 80% of my day is no sync calls

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When I spend an hour on a sync no surf call with an elderly person only to find it's the NIC

[techsupportproblems]

When I ask a customer how I may help them today and they tell me everything they did before they called