What is CRM (customer relationship management)
What is CRM (Customer Relationship Management?)
ValleSoft Customer Relationship Management Solution (VSCRM), a simple and effective solution with highly evolved methodology with addresses an organization's needs more relevant.
Through our Customer Relationship Management Solution (VSCRM) we strive to deliver significant advantages and value to our client and partners through innovative service and flexible solution.
We provide the complete suite of solution to design/develop company policies and improve effectiveness by organizational restructuring
We help our client to
Built around thousands of predefined business processes that reflect best practices.
Map business processes to software processes.
Knowledge is what help us bring technology innovation closer to our clients needs.
Competency Requirement.
Suite of integrated software modules and a common central database.
Sales/marketing: order processing, billing, sales planning, and so on.
Knowing the customer.
In large businesses, too many customers and too many ways customers interact with firm Customer Relationship Management (VSCRM) systems.
Capture and integrate customer data from all over the organization.
Consolidate and analyze customer data.
Distribute customer information to various systems and customer touch points across enterprise.
Provide single enterprise view of customers.
Client Care Functionality
Case Recording: Recording Complaints, problems, questions or other queries (case records)
Contract Management: Recording entitlement to service (Contracts)
Services & Resources Management: Defining services provided and resources needed for the services.
Appointment Scheduling: Scheduling appointments
Knowledge Base: Building a store of intelligence using the Knowledge Base
Key Benefits of VSCRM System
Organize Marketing efforts
Manage the sales pipeline
Calculate time spend on converting leads to closing deal.
Streamline your sales process
Automates customer service
Track a customer’s interaction with business
Share marketing and sales collateral
Learn which products sell best and when.
Priorities Leads and reduces redundant tasks.
Multi branch and multi user login supported.
Security and Rights Management.
Configurable Automated workflow.
Relationship and organization chart.
SMS & Email alerts
Various alerts & graphical analysis of various data are provided dashboard when users or admin logs into screen.
Employee performance tracking.
System also provides generation of various Reports and allows export & import via excel / third party software.
MIS effective decision making Reports