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@alexsingla
Touchpoints to Journeys
In the March 2016 McKinsey Insights, they explored the importance of the customer’s end-to-end journey. For years, companies have emphasized touchpoints, messages that literally touch a customer in some way to collectively create their experience with the product, brand or business. Touchpoints are ideally mapped to the customer lifecycle.
However, in the piece From Touchpoints to Journeys:…
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The official website for the athletics
Justin Stull, MD is on Doximity, the leading professional network exclusively for Physicians. View his public professional profile.
The official website for the athletics
Alex Singla, senior partner at McKinsey, describes how urgent requests created logjams in an IT organization. A structural fix unleashed performance by helpi...
Transforming a business by using lean-management principles creates major, lasting improvement across many dimensions at once. As McKinsey senior partner Ale...
In the March 2016 McKinsey Insights, they explored the importance of the customer’s end-to-end journey. For years, companies have emphasized touchpoints, messages that literally touch a customer in some way...
The Chicago Academy of Sciences/Peggy Notebaert Nature Musuem celebrated 160 years of nature and science during their annual Butterfly ...
McKinsey & Company – Insight from Alex Singla
Alex and Parita SIngla with Manisha and Rock Khanna at the Peggy Notebaert Nature Museum’s Butterfly Ball
Alex and Parita SIngla with Manisha and Rock Khanna at the Peggy Notebaert Nature Museum’s Butterfly Ball
The Greatest Season in National Basketball Association History
The Greatest Season in National Basketball Association History
Chicago Bulls Image: nba.com
Alex Singla, a senior partner of McKinsey and Company in Chicago for nearly 16 years, leads the McKinsey North American Service Operations Practice as well as the Financial Services Practice in the Midwest. In his free time, Alex Singla enjoys watching Chicago sports teams like the Bulls and the Blackhawks.
Between 1995 and 1996, the Chicago Bulls played what many…
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The Internet of Things is the Next Phase of the Internet
The Internet of Things is the Next Phase of the Internet
Alex Singla Image: mckinsey.com
Alex Singla is a senior partner with McKinsey & Company in Chicago, where he has worked for more than 15 years. Outside of his professional duties at McKinsey, Alex Singla enjoys spending time outdoors and following technological trends related to autonomous vehicles, big data, and the Internet of Things.
Considered by many to be the third major wave of the…
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Guidewire Software, Inc. Hosts Annual Connections Conference
Guidewire Software, Inc. Hosts Annual Connections Conference
Guidewire Software, Inc. Image: guidewire.com
Alex Singla, a senior partner for McKinsey & Company, leads McKinsey’s North American Service Operations Practice, advising leading institutions on strategy, organization and business technology. During the 2013 Guidewire Connections Event, Alex Singla served as the keynote speaker and wrapped up the event with a prediction of how future technology…
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