Best Salesforce Apps in 2021
The App Exchange is perhaps the best element of the Salesforce platform. Having the option to introduce an Salesforce Apps into your CRM as effectively as on your mobile, is a colossal success for organizations who are continually hoping to advance to benefit their clients.
Yet, with over 4,000+ on the App Exchange, which are the best Salesforce Apps for your business? We’ve picked these Apps dependent on how adequately they expand the Salesforce platform, just as how much effect they can have on your business.
Chat Bot Apps:
Chatbots are turning out to be a huge business in the realm of B2B. It’s uncommon that you will visit a SaaS site where you will not be advanced by a little gadget in the base right-hand corner which allows you to address a bot or genuine individual. Associating Chat Bots to Salesforce is an easy decision, as you can straightforwardly coordinate new client enquiries as Leads, or client care demands as Cases.
Probably the most mainstream Chat Bots for Salesforce incorporate Qualified, Drift, Intercom, OLark, Einstein Bots and Leadoo.
DevOps Apps:
The Salesforce DevOps space is really heating up in 2021. There have been a number of large investments into a few AppExchange Apps, that show investors are placing big bets on this space to explode. Why is Salesforce DevOps becoming so popular? The reason is pretty simple. As the Salesforce platform gets more complex, Salesforce’s native deployment tools such as change sets, start to slow things down. Enter Salesforce DevOps tools to ensure companies can deploy in a rapid manner. Some of the market leaders include Gearset, Copado, Autorabit & Flosum.
If you are an Admin or Sales Ops professional interested in deploying faster, I recommend checking out Prodly who focus on Application Operations.
Data Collection Apps:
Form Salesforce Apps provide a simple, yet very effective way of collecting data, and integrating it directly into the Salesforce platform. They allow you to create amazing looking forms to collect data for events, surveys, feedback, or any other use you can think of. Using a drag and drop interface, you can choose the type of input field, branding, colors, dependencies, and which fields you want to update in Salesforce when a form has been submitted. Some of the most well known Apps in this space include FormAssembly, Formstack & 123FormBuilder.
Process and Impact Analysis Apps:
As Salesforce Org’s grow in size and complexity, it can often make it hard to ensure that you’re not going to break something by deploying a new feature. It can also be a challenge to match up the technical implementation of features, with the actual process that has been defined by the business. Some are calling these tools Change Intelligence, and often include impact analysis, so you can understand what will be affected by your changes, as well as process mapping features. Some of the leaders in this space include Sonar, Elements.Cloud, Panaya. Happy Soup is a free impact analysis tool you might also want to check out.
Document Generation Apps:
The Salesforce Doc Gen space probably has one of the largest market shares across all 4,000+ Apps. It’s functionality that Salesforce hasn’t really offered apart from in CPQ, which has made way for a great selection of partners. Document generation Apps allow you to create Word, Excel, PowerPoint, or PDF docs, using your Salesforce data. You can create fancy quotes, or contracts directly from the Opportunity record, or maybe even generate a Statement of Work. This can save businesses huge amounts of money, and time, in wasted Admin hours. Some of the best Apps out there include, Conga, S-Docs, Nintex, Docomotion & PandaDocs.
The AppExchange is a huge selling point of the Salesforce platform, and if you haven’t dived into some of the Apps available, now is your chance. Most of the Apps mentioned have the ability to completely transform the way your business operates using Salesforce, so the potential opportunity is huge.
The majority of Salesforce Apps listed will also provide a free trial, no credit card needed!
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