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@clearcommunicationediting-blog
Focus on what the company does best
"If the business can't deliver on basics, then any other steps will be wasted effort," says Ruth Stevens of eMarketing Strategy Customer Service representatives should be the most knowledgable employees at the company, ready to deliver on its core competency or what it is in business to do.
Customer service is not a department, it’s everyone’s job.
Anonymous
If we don't work to serve others it will be obvious we are only working for ourselves. No one will want to work or do business with a one sided transaction.
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends
Jeff Bezos
This is a great quote that talks about the importance of good service and its viral effect in todays internet world
If you’re not serving the customer, your job is to be serving someone who is.
Jan Carlzon, ex-CEO SAP Group 99% of business is making sure the customer is happy with having done business with you #ServiceMind
"There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them!"
Ben Cohen, Ben & Jerry’s (Ice Cream company)
Prioritizing important task is one of the key components to working efficiently. We have a saying in English, "Don't work hard, work smart"
If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours
Ray Krock
Love what you do and do what you love. Go home feeling happy you've helped people. #ServiceMind
Using the resources available it is important for customer service representatives to be able to solve problems.
Men are rich only as they give. He who gives great service gets great rewards
Elbert Hubbard
When companies show a genuine concern for their customers an emotional attachment is created which creates repeated business. #ServiceMind
Word of Mouth by Jeff Bezos
"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful." Jeff Bezos, CEO Amazon.com Customer service is part of that customer experience, having a #ServiceMind is executing how a customer would like to be treated.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Tony Allesandra
This means that price is determined by the economy and your quality, this makes you equal to competition. But Service is something that can give you a competitive advantage so your company succeeds.
"Customer satisfaction is worthless. Customer loyalty is priceless". - Jeffrey Gitomer, customer service is what
Unmitigated Disaster of Service
An unmitigated disaster is a complete failure or a total catastrophe.
An "unmitigated disaster" for a company is when its staff cannot service the needs of its customers. That will lead to its ultimate failure. #ServiceMind
How does a customer service representative earn the trust and sustainable business of their customers? Professionalism and Confidence
Sell Like Hot Cakes
Things that sell like hot cakes sell quickly or in large quantities. If customers know their business is welcomed and will be supported when something is wrong, the product will "sell like hot cakes" #ServiceMind
Quick Temper
Someone who has a quick temper gets angry very easily. This is often the mood of customers who have a problem. Only patience,listening and understanding can solve this and the keys to a #ServiceMind
Business before pleasure
"Business before pleasure" means, it is considered preferable to finish one's work before going to relax and enjoy oneself.
Lets all go home knowing we helped as many people as we could, including our business and sleep well. #ServiceMind