Really disappointed with @rearzinc customer service. (Please reblog to spread the word)
Someone ordered me a pack of @rearzinc Barnyards from my wish list, to wear during some local little events. I got a few diapers into the pack and all was good…then I discovered a bunch of production defects. Some of the tapes were attached to the wrong side of the diaper, and were barely glued down, and came off when worn.
After having 3 of the diapers tear because the tapes were not correctly attached I discovered a few more with gobs of glue on the leg gatherers. I wore one of the ones with the big gobs of glue up until the point where I started to rub my leg raw, and caused me to break out into a rash.
I pulled the next one out of the package and it had two big nasty gobs of glue, and the leg gatherers were glued down to the padding. When I unfolded the diaper it tore.
So I sent them a tweet on twitter about the issue…they responded quickly and professionally asking for information about the production date, so they could check the rest of their product. I figured great these guys are going to fix the issue due to the fact that it was an obvious production issue on their end.
But when they found out that the product was purchased off of my Amazon wish list, they immediately passed the buck to Amazon, and told me to contact Amazon customer service and they should be able to resolve the issue with no problems. I contacted Amazon customer support and they sent me a refund shipping label but was told that due to the fact the product was opened and partially used they may not be able to replace the product. I explained to them that the issues were discovered half way they the pack, and that the pack was purchased with the intent of all of the diapers being used. Amazon once again told me they couldn’t guarantee a resolution because it was opened and partially used.
I then sent an email back to @rearzinc customer service email and advised them they couldn’t guarantee a resolution, and that I had shipped back the remaining diapers, hoping @rearzinc would do the right thing and replace the product due to the production errors. I received this response…
I’m very disappointed in the way that @rearzinc passed the buck, and then even after being informed that Amazon may not be able to resolve the issue, instead of agreeing to make good on their production errors their response was shit happens, it’s not ideal, next time open the whole pack and check every diaper for defects….
Since when is it my responsibility to check your product for defects? Isn’t that what you pay quality control folks to do? This situation has left a really bad taste in my mouth. Very disappointed with @rearzinc and unless they are willing to make good on their production issues, I am afraid I will no longer be sending them my money.
I hope they do the right thing, but from the sounds of their emails, once they found out it was an Amazon purchase, they knew they had already been paid, they just washed their hands of it, and passed the buck….
vaporwave
kianamaiart
romaincrisis
yousharknotpass
gracieabrams
