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A Journey Through Patient-Centered Care: Insights from the Patient Experience Symposium

Back in 2023, I was blessed to join a panel at the Patient Experience Symposium in Boston. At the time, I was not aware of a very nice write up of the entire event, including the panel led by Denise Wiseman by Phillip Pinero. Below is his write up and here is a link to his original piece. A Journey Through Patient-Centered Care: Insights from the Patient Experience Symposium Amidst the…

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#patient and family engagement

Beyond Funding: Getting Our Work Done Recap -

Tom joins Healthcare Reinvention Collaborate to discuss Multivariate Economic models READ ON SUBSTACK: https://thirdadam.substack.com/p/beyond-funding-getting-our-work-done

#access #time banking #time dollars

~ 16,000 deaths associated with long A&E (Accident & Emergency) waits before admission

READ ON SUBSTACK

#emergency department #England #NHS

𝗧𝗼𝗺 𝗗𝗮𝗵𝗹𝗯𝗼𝗿𝗴 𝗼𝗳 𝗧𝗕𝗞𝗜𝗗 𝗬𝗼𝘂𝘁𝗵 𝗦𝗽𝗼𝗿𝘁𝘀 𝗣𝗿𝗼𝗴𝗿𝗮𝗺𝘀: 𝟱 𝗧𝗵𝗶𝗻𝗴𝘀 𝗜 𝗪𝗶𝘀𝗵 𝗦𝗼𝗺𝗲𝗼𝗻𝗲 𝗧𝗼𝗹𝗱 𝗠𝗲 𝗕𝗲𝗳𝗼𝗿𝗲 𝗜 𝗕𝗲𝗰𝗮𝗺𝗲 𝗔 𝗙𝗼𝘂𝗻𝗱𝗲𝗿

So grateful to be interviewed by Authority Magazine as part of their “founder” interview series …𝗧𝗼𝗺 𝗗𝗮𝗵𝗹𝗯𝗼𝗿𝗴 𝗼𝗳 𝗧𝗕𝗞𝗜𝗗 𝗬𝗼𝘂𝘁𝗵 𝗦𝗽𝗼𝗿𝘁𝘀 𝗣𝗿𝗼𝗴𝗿𝗮𝗺𝘀: 𝟱 𝗧𝗵𝗶𝗻𝗴𝘀 𝗜 𝗪𝗶𝘀𝗵 𝗦𝗼𝗺𝗲𝗼𝗻𝗲 𝗧𝗼𝗹𝗱 𝗠𝗲 𝗕𝗲𝗳𝗼𝗿𝗲 𝗜 𝗕𝗲𝗰𝗮𝗺𝗲 𝗔 𝗙𝗼𝘂𝗻𝗱𝗲𝗿 … and to highlight and give thanks to so many leaders and difference-makers within the piece (see below for a listing of many of these incredible people).To read the article, please follow this LINK…

Multivariate Economy and Impact on Healthcare

Read on Substack HERE https://thirdadam.substack.com/p/multivariate-economy-and-impact-on

#healthcare access #parallel economy #time banking

4 key ingredients for creating an exceptional patient experience - Doug Della Pietra

The following is a post from … Doug Della Pietra • Patient Experience Leader | Servant Leader | Facilitator of Healing, Resilience, and Transformational Change1d • Edited • Happy Patient Experience Week! Many years ago, I wrote this article for Hospital Impact, back when Jason A. Wolf, Ph.D., CPXP, Tom Dahlborg, Scott Kashman, MHA, FACHE, and a few others were writing about…

#calling #compassion #connection #empathy #human experience

Is Evidence-based Medicine and Evidence-based Practice a misnomer (or worse)

As I read in the British Medical Journal: Evidence based medicine has been corrupted by corporate interests, failed regulation, and commercialisation of academia, argue these authors. I again reflect on the data point… Thanks for reading! Subscribe for free to receive new posts and support my work. “Only one in ten medical treatments [10%] are supported by high-quality evidence … The analysis,…

#BMJ #burnout #evidence #evidence-based medicine #evidence-based practice #John Ioannidis #moral injury #NEMJ #patient experience #patient safety #Research #suicide

𝗔𝗽𝗽𝗹𝘆𝗶𝗻𝗴 𝘁𝗵𝗲 𝗽𝗿𝗶𝗻𝗰𝗶𝗽𝗹𝗲𝘀 𝗼𝗳 “𝗽𝗶𝘁 𝘀𝘁𝗼𝗽𝘀” 𝘁𝗼 𝗵𝗼𝘀𝗽𝗶𝘁𝗮𝗹 𝗰𝗮𝗿𝗲

Recently, I highlighted lessons learned from NASCAR to transform healthcare…𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗶𝘁𝘆, 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽, 𝗧𝗿𝘂𝘀𝘁And too, Formula 1 𝗿𝗮𝗰𝗶𝗻𝗴 has also literally improved healthcare and has saved lives…𝗔𝗽𝗽𝗹𝘆𝗶𝗻𝗴 𝘁𝗵𝗲 𝗽𝗿𝗶𝗻𝗰𝗶𝗽𝗹𝗲𝘀 𝗼𝗳 “𝗽𝗶𝘁 𝘀𝘁𝗼𝗽𝘀” 𝘁𝗼 𝗵𝗼𝘀𝗽𝗶𝘁𝗮𝗹 𝗰𝗮𝗿𝗲 by Caroline Anne via Medium *Image created via Copilot in PowerPoint Excerpt:“[𝘋𝘰𝘤𝘵𝘰𝘳𝘴] 𝘌𝘭𝘭𝘪𝘰𝘵 𝘢𝘯𝘥 𝘎𝘰𝘭𝘥𝘮𝘢𝘯 𝘸𝘦𝘳𝘦 𝘯𝘰𝘵 𝘧𝘰𝘤𝘶𝘴𝘦𝘥 𝘰𝘯 𝘵𝘩𝘦 𝘴𝘱𝘦𝘦𝘥 𝘰𝘧…

#Formula 1 #Great Ormond Street Hospital #NASCAR #patient safety #racing

𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗶𝘁𝘆, 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗮𝗻𝗱 𝗧𝗿𝘂𝘀𝘁 on the track and beyond

This week’s lessons from the racetrack. Last week, I shared a profound experience at the racetrack.And this reminded me of additional healthcare related learnings from racing – originally published by the 𝖯𝖺𝖾𝖽𝗂𝖺𝗍𝗋𝗂𝖼 𝖨𝗇𝗍𝖾𝗋𝗇𝖺𝗍𝗂𝗈𝗇𝖺𝗅 𝖯𝖺𝗍𝗂𝖾𝗇𝗍 𝖲𝖺𝖿𝖾𝗍𝗒 𝖺𝗇𝖽 𝖰𝗎𝖺𝗅𝗂𝗍𝗒 𝖢𝗈𝗆𝗆𝗎𝗇𝗂𝗍𝗒 (#PIPSQC)𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗶𝘁𝘆, 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗮𝗻𝗱 𝗧𝗿𝘂𝘀𝘁 𝗶𝗻 𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗘𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝘁𝗼 𝗘𝗻𝘀𝘂𝗿𝗲 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 𝗦𝗮𝗳𝗲𝘁𝘆 𝗶𝗻 NASCAR, 𝗶𝗻 𝗮𝗹𝗹 𝗼𝗳…

#continuity #NASCAR #relationship

From Profit to Purpose: Tom Dahlborg on Bringing Love Back to Healthcare (and more) via Barry shore Joy of Living podcast

Apr 8, 2026 The Joy of Living Podcast In this deeply moving and thought-provoking episode of The Joy of Living, Barry Shore sits down with healthcare disruptor, author, and mental health champion Tom Dahlborg to explore what it truly means to care. Together, they challenge the foundations of modern healthcare—shifting the conversation from profit-driven systems to something far more powerful:…

#Barry Shore #bullying #joy #joy of living #love

𝑭𝒂𝒊𝒕𝒉 𝑭𝒖𝒆𝒍𝒆𝒅 𝑳𝒆𝒂𝒅𝒆𝒓𝒔𝒉𝒊𝒑 𝑳𝒆𝒔𝒔𝒐𝒏𝒔 𝒇𝒓𝒐𝒎 𝒕𝒉𝒆 𝑻𝒓𝒂𝒄𝒌

#bible #Bible Verses #children #faith #God #healthcare leadership #leader #leadership #NASCAR #NASCAR Racing Experience #Nashville Superspeedway #racing #trust

Better metrics. More reporting. Higher expectations.

Mike Harbour shares a snippet from Lead Up Podcast episode: “What Stronger Leadership Requires Now: From Head to Heart” Better metrics. More reporting. Higher expectations.And still… results don’t change.That’s not a strategy problem. It’s a leadership problem.In this week’s episode of the Lead Up Podcast, Tom Dahlborg and I break down why healthcare leadership has become overly transactional,…

#leader #leadership #Mike Harbour

What Stronger Leadership Requires Now: From Head to Heart

The following is from the Lead Up Newsletter by Mike Harbour Helping Healthcare Organizations Build Strong Leaders and Cultures Where People Stay | Founder, Harbour Resources April 3, 2026 This week, I’ve shared what happens when leaders set new intentions but continue to tolerate the same behavior and performance that produced the current state. Today, I want to turn that slightly, because…

#Harbour Resources #leader #leadership #Mike Harbour #podcast

"... can I pray for you?"

How often do you have an engaging exchange here on LinkedIn?How often do you learn something knew from a connection?How often do you identify shared opportunity?How often is the connection someone you introduce to another connection?How often does a message from a connection lift you up?How often does the connection feel right?This week, I received a message from a new connection, a message that…

#community #LinkedIn #prayer

“I am there for them too.”

One of the things that I enjoy doing when I am onsite at a hospital is to sit and be present in the lobby – to watch, to listen and to observe, as there is much to be learned.As a bonus, on some occasions, I have the opportunity to meet with and learn from (while often enjoying a delicious Starbucks coffee together) brilliant, loving, impactful people such as Jennifer Bowe, MSN, RN, RNC.And…

#Blessed #concierge

What is your "until"?

As I prepared to train yesterday, an instructor shared the power of “until”.“You go 𝙪𝙣𝙩𝙞𝙡 …”You go 𝙪𝙣𝙩𝙞𝙡 the job is done.You go 𝙪𝙣𝙩𝙞𝙡 you defeat your opponent.You go 𝙪𝙣𝙩𝙞𝙡 …And as I prayed on this 𝙪𝙣𝙩𝙞𝙡, I thought of healthcare and the value of the 𝙪𝙣𝙩𝙞𝙡 we each may hold.Is our 𝙪𝙣𝙩𝙞𝙡 on the lines of …I will position my team to deliver the highest quality best care to all patients no matter the…

#honor #until

Convergences, Ripples and Gratitude - by Anthony Cirillo

Reflections on a most interesting few weeks … (Anthony’s reflection partially connected to this post) Anthony Cirillo Dec 24, 2025 I recently visited the Mauthausen concentration camp in Upper Austria—a major Nazi concentration and extermination camp complex. It was not the first camp I’ve visited, and each one leaves a different mark. This visit carried particular weight because of its…

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#Anthony Cirillo #concentration camps #gratitude #inspiration

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