Hotel

A blog for hotel Operation

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Credit card is not present

In a situation when the guest is checking in and card is not present. Inform guest we need credit card authorization from the card holder before we can check in .  Make sure credit card authorization completely filled out. File the Credit card authorization in to the folder and place it secure location. Hold on the authorization for at least 6-8 Months from the date of transaction.

Some tips to remember: 

Fax is the safest option when card is not present.

If fax is not an option, only get last 4 digit of the card when receiving authorization via email.

PS: This blog is an opinion based best practices and subject to update and changes. Please consult respective experts to the subject before taking any action based on this blog.

[hotel-ear-blog]

Hotel 101

I have been managing hotel since 2013. Every single day at hotel is unique and teaches us a new lesson. Learning is easy but adapting the lesson is not. I have been struck with amazing questions and situations many times. Most of the time its the question that I have already answered or situation that I have handled. So what is the simplest way to make your staff aware and resourceful without reaching out to managers or supervisor every single time.I am thinking of creating little blogs that can be accessible and resourceful.