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Firefox tab crashes with Quick Heal security software

After the update to Firefox 63, Windows users with Quick Heal security software might be impacted by tabs repeatedly crashing while using 32-bit versions of Firefox. Fix Firefox Error

We are in contact with the vendor about this problem. While they are looking into deploying a fix for this, a workaround for affected users is to disable the Browser Sandbox feature within Quick Heal:

Open your Quick Heal security product

On the Dashboard, click on Internet & Network

Disable the Browser Sandbox setting by clicking the toggle next to it, so that it’s OFF:

Restart Firefox for the change to take effect

As an alternative, affected users can also switch to 64-bit versions of Firefox in case their Windows system is supporting that.

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Updating the Microsoft Family Safety app

How to find your app version

To keep features like screen time and app limits working properly, you may need to update your Microsoft Family Safety app. You can quickly check which app version you or one of your family members have by following the instructions below. Upgrade to Microsoft Family

Open the Family Safety app. Click the menu button (  ) to open the left pane.

At the bottom of this pane you can see the version number of Family safety that you currently have. Ex: v1.2.0

You can update the app to the latest version from the Google Play store, if necessary.

On iOS devices:

Open the Family Safety app. Tap the home () button to open the left pane.

At the botton of the pane you can see the version number that you currently have. Ex: v1.2.0

You can update the app to the latest version from the Apple App Store, if necessary.

Call 1-855-574-9121 for help and support of Upgrade to Microsoft Family.

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Firefox says it's just updated every time it starts - how to fix

This article describes what to do if you get a tab named "Firefox Updated" or see the message "You've been updated to the latest version of Firefox." every time you start Firefox even if you haven't updated Firefox.

There are two possible causes for this. You may have that tab saved accidentally as your home page (which Firefox opens each time you start) or Firefox may be having trouble saving to your settings file which results in it not realizing you have already seen the "You've been updated" message.

"Firefox Updated" tab saved to your home page

Click the menu button 📷 and select Options.

Select the General panel.

Highlight the text in the text field in the Home page area.

If it includes something similar to http://www.mozilla.com/en-US/firefox/4.0/whatsnew/ then you have accidentally added the "Firefox Updated" page to the sites that Firefox loads on startup.

You can fix this by clicking Restore to Default. To change your home page to something else, see the How to set the home page article.

Firefox is unable to save your preferences

Firefox changes a setting in its preferences file to determine whether you've seen the "Firefox Updated" tab. If you are having problems with that file then Firefox will be unable to save this information and will show you the "Firefox Updated" tab each time you start it. You may also notice that options you select in your Options tab are not kept after you close Firefox. To correct this, use the steps outlined in the How to fix preferences that won't save article.

Call [phone] for help and support of Fix Firefox Error.

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Change your Microsoft account payment method

If you want to change how you pay for a Microsoft subscription or for purchases from the Microsoft Store, you can add a payment method to your Microsoft account. Here’s how to add a credit card, debit card, bank account, PayPal account, or mobile phone as a new payment method for your Microsoft account. Microsoft Payment and Billing

Add a new payment method online

Sign in to the Payment options page with your Microsoft account. If you can't sign in, try troubleshooting issues with your Microsoft account.

Select Add a new payment method.

Select the type of payment method you want to add, add your info, and select Save.

Add a new payment method on an Xbox One console

Sign in to your Xbox One console with your Microsoft account. If you can't sign in, try troubleshooting issues with your Microsoft account.

Press the Xbox  button on your controller to open the guide.

Select System > Settings  > Account > Payment & billing.

On the Payment options screen, select Add a payment option, choose the type of payment method you want to add, add your info, and then select Save.

You can also remove a payment method or update details for a current payment method. If you're having trouble, you can try some troubleshooting tips.

Call 1-855-574-9121 for help and support of Microsoft Payment and Billing.

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Fix: Mozilla Firefox Not Responding

Mozilla Firefox is one of the best popular internet browsers for many users. It is because of its access speed and secured system that it is much demanding. But it is also true that like other internet browsers Mozilla Firefox also is in a lot of troubles. Many users who use ‘Mozilla  Firefox’ complained that while they are trying to get online on ‘Mozilla Firefox’ an error message ‘Mozilla Firefox Not Responding’ appears on their display. But the good news is that, if you read this article from top to bottom, then you can easily troubleshoot most of the common problems on your own.

Before going to the solution process, you need to know the reason for which this type of trouble arises. Here, for your awareness, we have highlighted those reasons. Mozilla Firefox not Responding

Reason Behind Mozilla Firefox Is Not Responding

The reason why the Mozilla Firefox Not Responding may vary from occasion to occasion. But there are some common culprits which generally seem to be responsible for this trouble. They are:

Too many freeware converters are running at the same time within the Firefox file, such as pdf to word, word to pdf, etc.

Firefox profile folder has only read permission.

Intrusive files made their ways into the cache memory or the updated folder.

Due to Intrusive or untested plug-ins, an instability is detected on the Mozilla  Firefox.

Now go through the following stages until you find a proper troubleshooting method that will help you to resolve your particular situation.

Easy And Effective Ways To Troubleshoot Mozilla Firefox Not Responding Problem

If you want to resolve this issue then, follow the below methods one by one and try it on your device.

Method 1- Force Close Restart And Then Update

If this type of problem occurs on your machine, then a temporary way to fix your problem is to forcibly restart your Windows and restart your machine.

Once the Firefox becomes unresponsive, then you can not close it by clicking on the closing icon. But, if you simultaneously press Ctrl + Shift + Esc. Then, go to the Process tab after that, select Firefox and then click on the End task button.

After closing the unresponsive applications, restart your machine. Now in the next setup open Firefox again and click on the menu icon that is shown at the top right corner. From there go to the Help and after that, tap on About Firefox, wait sometimes until the Firefox shows its latest version. If a new Firefox version is available for your Operating System, then click on the restart button and install it, wait till the completion of this process.

Next, check whether the trouble is resolved or not, if not then scroll down and look at the below troubleshooting process.

Method 2- Check For The Right Access Required

As we mentioned earlier that Firefox has only read permission, because of this a common problem may arise. In such a case, you need to change some settings. Fortunately, you can change these settings by your own to configure the proper permissions. Here’s a list is given below :

Firstly you need to open the run box, then in the command section type ‘%APPDATA%\Mozilla\Firefox\Profiles\’ in the search section. After that, press Enter.

Now, go to the Profile Page right click on it and from there select Properties.

On the properties go to the general and make sure that the dialog box beside the Read-only box remains unchecked, then hit the Apply button.

In case if you find that read-only box was checked and you need to modify, then reboot your machine. At the next startup, start using Firefox again, identify if the trouble is resolved or not.

If you are still suffering from the  Firefox unresponsive problem, then take a look on the below method.

Method 3- Clearing the Cache

Another popular way to fix your problem is to clear cache memory. Many users noticed that after applying this, they can detect a lot of potential culprits that might cause these problems.

Method 4- Disabling Hardware Acceleration

On the latest Firefox version, the Hardware Acceleration is automatically enabled there. Sometimes this creates a problem. But you can disable it on your own. Here is a quick guide of how to disable it.

Firstly open the ‘Firefox’ then click on the menu icon after that select Option.

Within the ‘option’ menu then go to the ‘ General menu’ after that scroll down to the performance tab and uncheck the dialog box which is located beside the Use Recommended Performance Setting.

After that unselect the box that shows  Use hardware acceleration when available.

Call [phone] for help and support of Mozilla Firefox not Responding.

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Mozilla Releases Firefox 87

Firefox 87 adds improvements to Private Browsing and Strict Enhanced Tracking Protection and various other security and functional additions. Mozilla Firefox Help

“Today, with the launch of Firefox 87, we are excited to introduce SmartBlock, a new intelligent tracker blocking mechanism for Firefox Private Browsing and Strict Mode,” Mozilla’s Thomas Wisniewski writes. “SmartBlock ensures that strong privacy protections in Firefox are accompanied by a great web browsing experience.”

SmartBlock has to straddle the line between effectively blocking web trackers and allowing the web to continue to function normally, Mozilla says, and it basically fixes webpages that are broken by Firefox’s tracking protection in a way that doesn’t compromise user privacy. It does so by providing local stand-ins for blocked third-party tracking scripts to ensure that the website works properly.

In addition to SmartBlock, Firefox 87 includes a new default HTTP Referrer policy that trims path and query string information from referrer headers to prevent sites from accidentally leaking sensitive user data. There’s a new “Highlight All” feature in Find in Page that now displays tick marks alongside the scrollbar corresponding to the location of search matches on the page. And it supports VoiceOver, the screen reader built-in to macOS.

Call [phone] for help and support of Mozilla Firefox Help.

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Change your Microsoft account payment method

If you want to change how you pay for a Microsoft subscription or for purchases from the Microsoft Store, you can add a payment method to your Microsoft account. Here’s how to add a credit card, debit card, bank account, PayPal account, or mobile phone as a new payment method for your Microsoft account. account microsoft billing payments

Add a new payment method online

Sign in to the Payment options page with your Microsoft account. If you can't sign in, try troubleshooting issues with your Microsoft account.

Select Add a new payment method.

Select the type of payment method you want to add, add your info, and select Save.

Add a new payment method on an Xbox One console

Sign in to your Xbox One console with your Microsoft account. If you can't sign in, try troubleshooting issues with your Microsoft account.

Press the Xbox  button on your controller to open the guide.

Select System > Settings  > Account > Payment & billing.

On the Payment options screen, select Add a payment option, choose the type of payment method you want to add, add your info, and then select Save.

You can also remove a payment method or update details for a current payment method. If you're having trouble, you can try some troubleshooting tips.

Call 1-855-574-9121 for help and support of Account Microsoft Billing Payments.

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Fix problems connecting to websites after updating Firefox

This article describes how to troubleshoot problems connecting to websites that start immediately after updating Firefox to a new version.

Follow the instructions in this article if you can connect to websites using another browser (such as Internet Explorer), but not in Firefox. If no browsers can load websites, see Firefox and other browsers can't load websites.

For troubleshooting connection problems unrelated to updating Firefox, see Firefox can't load websites but other browsers can.

The cause

If you were able to load websites until you updated Firefox, your Internet security software (including firewalls, antivirus programs, anti-spyware programs, and more) is likely preventing Firefox from connecting to the Internet.

This problem occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted.

Fixing the problem

To allow Firefox to connect to the Internet again:

Make sure your Internet security software is up-to-date (i.e. you are running the latest version).

Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see Configure firewalls so that Firefox can access the Internet.

Call [phone] for help and support of Fix Firefox Error.

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What happens if I add another Microsoft 365 for home subscription to my account?

For home or personal use, you can choose from two Microsoft 365 subscriptions: Microsoft 365 Family or Microsoft 365 Personal. However, your Microsoft account — the email address and password you use to install Office — can have only one active Microsoft 365 subscription. Upgrade to Microsoft Family

If you add the same Microsoft 365 subscription to your Microsoft account, you’ll have the same subscription benefits (same number of Microsoft 365 devices you can sign in to and the same amount of Skype minutes and OneDrive storage) as before. You're extending the amount of time for that subscription, not increasing the number of Microsoft 365 devices you can sign in to or amount of online storage you get. You can extend the duration of a Microsoft 365 subscription for up to 5 years.

For example, if you use a Microsoft 365 Personal product key to renew, and you currently have aMicrosoft 365 Family subscription, you'll be offered a choice to stay with Microsoft 365 Family subscription and receive less than a year of subscription benefits, since Microsoft 365 Family costs more, or you can switch to Microsoft 365 Personal.

What do you want to do?

If you already have a Microsoft 365 Family or Microsoft 365 Personal subscription, the table below summarizes your options when you switch from one subscription to the other. To see full subscription details, like how many Microsoft 365 devices you can sign in to or the number of Skype minutes, see Microsoft 365 subscriptions.

Whether you stay with the same subscription or switch to a different subscription, your online storage capacity per user doesn’t change. For example, if you have only one user on the subscription, you’ll have 1 terabyte of storage, but if you have Microsoft 365 Family and share with five other people, you get a total of 6 terabytes of storage.

I want to extend my subscription

When you add a Microsoft 365 subscription to an account that already has a Microsoft 365 subscription, any remaining time from your current subscription is added to the new one. For example, if you have 6 months left on your current Microsoft 365 Family subscription and you add a new yearly Microsoft 365 Family subscription to your account, we’ll extend it to 18 months.

If you try to add too many subscriptions at once to the same account, you’ll get a Redemption Failed error because you can’t exceed the 5-year maximum.

Call 1-855-574-9121 for help and support of Upgrade to Microsoft Family.

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Firefox won't start - find solutions

The Refresh Firefox feature can fix many issues by restoring Firefox to its default state while saving your essential information. Consider using it before going through a lengthy troubleshooting process. The Firefox Safe Mode window includes a Refresh Firefox option. You can start Firefox in Safe Mode by holding down the shift key while starting Firefox. Mozilla Firefox not Responding

Error opening file for writing…

If you receive the above error when launching Firefox on a Windows system, you may be required by Firefox to log in as an administrator. You can either reboot the computer or, if you have an administrator account, you can execute the program as an administrator.

Find the firefox.exe program file in the Firefox application folder on your system.

Right-click the icon.

Select Run As Administrator…. Select The following user:. From the User name drop-down, select Administrator or another user that has administrator privileges. Enter the password required to log in to this account. Click OK.

The Firefox application is started using the administrator Windows account. The user that was used to log in to Windows at startup is still the active one.

Other error messages

If you get another error message (e.g. "XML Parsing Error: undefined entity Location", "Secure Connection Failed … uses an invalid security certificate"), see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

Firefox will not start after updating

Outdated versions of Comodo Firewall or Comodo Antivirus security software (or a leftover file after Comodo was uninstalled) can cause Firefox not to start with no error message. Update Comodo to the latest version, if you have it installed. If Comodo software is not installed, check if there's a file called IseGuard64.dll or IseGuard32.dll in your C:\Windows\system32\ folder or your system drive and, if so, manually delete the file.

If you use certain versions of ZoneAlarm or other Internet security software that includes a "Virtual Browsing" feature, it can prevent Firefox from starting. Check virtualization settings and clear the virtual cache, if your Internet security software includes this feature, or visit the software provider's support site for more help.

Firefox may fail to start for some Windows users after updating, if AVG or AVAST antivirus is installed. For details, see this Techdows article.

Firefox will not start after installing add-ons

If Firefox previously worked but stopped after you installed extensions or themes, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

Firefox previously worked

If Firefox previously worked but suddenly doesn't start, it may be due to some corrupt data in your settings. Uninstalling and reinstalling Firefox would not fix this problem because your settings are not removed on uninstall.

Call [phone] for help and support of Mozilla Firefox not Responding.

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Turn on recurring billing for your Microsoft subscription

When recurring billing is turned on for a Microsoft subscription, you’ll be billed for your subscription on your renewal date. account microsoft billing payments

1. Sign in to Services & subscriptions with your Microsoft account. If you have more than one Microsoft account, make sure you're signing in with the one that applies to the subscription you want to set up recurring billing for.

2. Locate the subscription you'd like to set up with recurring billing.

3. Select Turn on recurring billing.

If you see an upcoming payment date next to your subscription, you already have recurring billing turned on and you don’t have to do anything else.

If your subscription has already expired, select Renew to renew your subscription. Recurring billing will be turned on automatically when you renew your subscription.

If you see Paid with pre-paid card next to the subscription expiration date, you paid for the subscription with a pre-paid code and you can't turn on recurring billing. You can buy a new one at Microsoft Store when the subscription expires.

4. Check your inbox for an email that confirms recurring billing. If you don't see it in your inbox, check your junk mail or spam folder.

Call  1-855-574-9121 for help and support of account microsoft billing payments.

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How to disable the Enterprise Roots preference

Firefox may display a TLS connection error when your antivirus software prevents data from being sent to your browser. This happens when your antivirus software fails to register itself with Firefox as a valid issuer of TLS certificates. Fix Firefox Error

Mozilla has added an Enterprise Roots preference to Firefox as a solution to the problem. This preference can be used to import any root certificate authorities (CAs) that have been added to the operating system, to resolve your TLS connection error. You can determine if a website is relying on an imported root certificate by clicking the Site Information icon in the address bar.

Starting with Firefox version 68, when a TLS connection error occurs Firefox will automatically enable the Enterprise Roots preference and attempts to connect again. If the issue is resolved, then the Enterprise Roots preference remains enabled. However, you may want to disable this behavior, so this article explains how to do just that without compromising security.

You can modify this behavior and prevent Firefox from automatically enabling the import of CAs that have been added to the operating system when a TLS connection error occurs, as follows:

Type about:config in the address bar and press Enter. A warning page may appear. Click Accept the Risk and Continue to go to the about:config page.

Type enterprise in the Search field.

Click the Toggle button next to the preference security.certerrors.mitm.auto_enable_enterprise_roots to change its value from true to false.

To prevent CAs that have been added to the operating system from being automatically imported each time Firefox restarts:

In the about:config page, search for enterprise as explained above.

Click the Toggle button next to the preference security.enterprise_roots.enabled to change its value from true to false.

Call [phone] for help and support of Fix Firefox Error.

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What happens if I add another Microsoft 365 for home subscription to my account?

For home or personal use, you can choose from two Microsoft 365 subscriptions: Microsoft 365 Family or Microsoft 365 Personal. However, your Microsoft account — the email address and password you use to install Office — can have only one active Microsoft 365 subscription. Upgrade to Microsoft Family

If you add the same Microsoft 365 subscription to your Microsoft account, you’ll have the same subscription benefits (same number of Microsoft 365 devices you can sign in to and the same amount of Skype minutes and OneDrive storage) as before. You're extending the amount of time for that subscription, not increasing the number of Microsoft 365 devices you can sign in to or amount of online storage you get. You can extend the duration of a Microsoft 365 subscription for up to 5 years.

For example, if you use a Microsoft 365 Personal product key to renew, and you currently have aMicrosoft 365 Family subscription, you'll be offered a choice to stay with Microsoft 365 Family subscription and receive less than a year of subscription benefits, since Microsoft 365 Family costs more, or you can switch to Microsoft 365 Personal.

What do you want to do?

If you already have a Microsoft 365 Family or Microsoft 365 Personal subscription, the table below summarizes your options when you switch from one subscription to the other. To see full subscription details, like how many Microsoft 365 devices you can sign in to or the number of Skype minutes, see Microsoft 365 subscriptions.

Whether you stay with the same subscription or switch to a different subscription, your online storage capacity per user doesn’t change. For example, if you have only one user on the subscription, you’ll have 1 terabyte of storage, but if you have Microsoft 365 Family and share with five other people, you get a total of 6 terabytes of storage.

I want to extend my subscription

When you add a Microsoft 365 subscription to an account that already has a Microsoft 365 subscription, any remaining time from your current subscription is added to the new one. For example, if you have 6 months left on your current Microsoft 365 Family subscription and you add a new yearly Microsoft 365 Family subscription to your account, we’ll extend it to 18 months.

If you try to add too many subscriptions at once to the same account, you’ll get a Redemption Failed error because you can’t exceed the 5-year maximum.

Call 1-855-574-9121 for help and support of Upgrade to Microsoft Family.

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Refresh Firefox - reset add-ons and settings

If you're having problems with Firefox, a refresh can help. Refreshing Firefox can fix many issues by restoring Firefox to its default state, while saving your essential information, like bookmarks and passwords. Mozilla Firefox Help

Refresh Firefox

Click this Refresh Firefox button directly, if you are viewing this page in Firefox. This won't work if you are using a different browser or a mobile device.You can also find a Refresh Firefox button at the top of the Firefox about:support Troubleshooting Information page.

To continue, click Refresh Firefox in the confirmation window that opens.

Firefox will close to refresh itself. When finished, a window will list your imported information. Click Finish and Firefox will open.

What does the refresh feature do?

Firefox stores all your settings and personal information in a profile folder. The refresh feature creates a new profile folder and saves your important data.

The refresh feature removes add-ons normally stored inside the Firefox profile folder (such as extensions and themes). Add-ons stored in other locations are not removed (although any modified preferences are reset).

Firefox will save these items:

Bookmarks

Browsing and download history

Passwords

Cookies

Web form auto-fill information

Personal dictionary

Call [phone] for help and support of Mozilla Firefox Help.

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Manage my Microsoft Office Subscription

Office 365 offers a degree of convenience in that you can easily install the desktop and mobile apps to use with your account on a number of devices. But if you’re new to the service, it’s not immediately apparent how you go about managing what you’ve got installed and where. account microsoft billing payments

Here’s what you need to know.

How to install the desktop apps.

The first thing you’ll want to do with any Office 365 subscription is install the desktop apps to your Windows PC or Mac. How many different computers you can use depends on which subscription you have. The personal subscription, for example, only allows one desktop install. The home subscription allows five. Here’s how you go about getting the apps:

Navigate to Office.com in your browser.

Click on “My account” and sign in with the Microsoft account your Office 365 subscription is attached to Click “Install” You’ll then get an installer on your PC that will do all the work for you. Simple!

If you want to install the 64-bit version of Office (32-bit is the recommended default) or install it in a different language, simply click on “Language and install options” and choose your preferred language.

64-bit Office will then be found under “Advanced install options,” available to select in the drop-down box presented. This is also where you’ll see options to install the Office 2016 preview if you want that instead.

Managing installs

Regardless of your subscription tier you’ll have an upper limit on how many times you can install the Office desktop apps. Your account management page will show you which devices you’re currently using an install on and how many you have available.

If you’re out of installs and need to install the desktop apps elsewhere, you first need to deactivate one of your current ones.

In the same screen you should see an option highlighted in blue next to each install, specifically beneath the date you installed on each computer. Just click it and follow any on-screen prompts to free up a slot to move to another computer.

Call  1-855-574-9121 for help and support of account microsoft billing payments.

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Change your Microsoft account payment method or credit card

If you want to change how you pay for a Microsoft subscription or for purchases from the Microsoft Store, you can add a payment method to your Microsoft account. Here’s how to add a credit card, debit card, bank account, PayPal account, or mobile phone as a new payment method for your Microsoft account. Account Microsoft Billing

Add a new payment method online

Sign in to the Payment options page with your Microsoft account. If you can't sign in, try troubleshooting issues with your Microsoft account.

Select Add a new payment method.

Select the type of payment method you want to add, add your info, and select Save.

Add a new payment method on an Xbox One console

Sign in to your Xbox One console with your Microsoft account. If you can't sign in, try troubleshooting issues with your Microsoft account.

Press the Xbox  button on your controller to open the guide.

Select System > Settings  > Account > Payment & billing.

On the Payment options screen, select Add a payment option, choose the type of payment method you want to add, add your info, and then select Save.

You can also remove a payment method or update details for a current payment method. If you're having trouble, you can try some troubleshooting tips.

Call [phone] for help and support of Account Microsoft Billing.

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How to Reset a Hotmail Password if You Forgot the Secret Answer

Hotmail, the free webmail service that's part of Microsoft's Windows Live suite, gives you the option to answer a secret question if you forget your email password. When you set up your Hotmail account, the service prompts you to pick the question and answer. However, if you forget your secret answer as well as your password, you can have Hotmail send you instructions to help you get back into your account and reset the password. MSN Email Password Reset

Step 1

Go to the Hotmail home page at http://www.hotmail.com. You will see spaces where you can type in your Hotmail address and password. Type your Hotmail address in the space labeled “Windows Live ID.”

Step 2

Click the blue link under the password field that reads “Forgot Your Password?” A new page will load.

Step 3

Type your Hotmail email address into the space next to “Windows Live ID.” You will see a picture with a set of letters and numbers. Type these characters into the space labeled “Characters.” They are not case-sensitive. Click on the "Continue" button. A new page will load.

Step 4

Click the radio button next to the phrase “Send password reset instructions to me in e-mail.” Click on the "Continue" button. More options will appear on the screen.

Click the radio button next to the alternative email address you entered when you set up your Hotmail account. Click "Continue." Hotmail has now sent instructions to your alternative email address that will help you reset your password and secret question and answer.

Call 1-855-574-9121 for help and support of MSN Email Password Reset.