Introduce IT service management in your IT business
Introducing IT management in your business could be an excellent move for you if you are not satisfied with the growth rate. IT Service Management enables companies to empower data innovation. It is actually an idea that manages the techniques of characterizing that direction and backing. ITIL or Information Technology Infrastructure Library allows organizations to actualize an IT Service Management culture. It is often considered as IT administration by the corporate companies, which is not true. ITIL service lifecycle comprises five phases or practice areas. These areas have been discussed here.
Service Strategy
This phase defines services as strategic assets, and then implements a coherent, deliberate strategy. The principles of this phase address decision-making, policy-making, business processes, and ensures that the business is geared for service improvement.
Service Design
In order to design new service or improve the existing offerings, this phase includes the assessment of business management processes, such as availability, service level, capacity.
Service Transition
This phase covers the evolution from development to production operations, including quality control and quality assurance
Service Operation
This phase addresses service operation processes, such as access management, event management, and incident response. It defines how to manage services once they are in the production line.
Continuous Service Improvement
This phase helps the businesses in ensuring that the policies and procedures are followed. Based on operational feedback, it defines new requirements for the preceding aspects of ITIL.
ITIL was introduced by Central Computer and Technology Agency in the UK, and involves some of the best practices that are at the core of the IT Service Management approach. It enables the business owners on how to oversee the IT foundation to streamline as per the requirement of the business. ITIL Foundation Training has no prerequisites and allows the participants in learning the basics of ITIL. Anyone interested in learning these basics is eligible for this certification. This globally recognized certification course is a smart approach to improve the initiatives and acquaintance with the standard language. It helps in introducing a proactive culture and turns the candidates into among the key contributors to organizational growth.