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HRM 594

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HRM 587 Week 7 Discussions – Latest

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HRM 587 Week 7 Discussions – Latest

HRM 587 Week 7 DQ 1 Chapter 12 NASA Case Study HRM 587 Week 7 DQ 2 Cracking the Code of Change

#HRM 587 Week 7 Discussions – Latest

HRM 587 Final Exam DeVry – Latest

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Question 1. 1. (TCO All) For the next set of questions , you will first select ONE of the TCOs of the course. Then, you will be asked to write an essay about the project you worked on this term over your two companies’ change program based on the TCO you selected above. Select the TCO your essay question will cover: TCO A – Given that progressive and successful companies require their employees to embrace change, examine how changing work conditions impact the employees. TCO B – Given the inherent reality that all organizations must experience change in order to improve, demonstrate how “models” are used in Change Management, for diagnosing an organization’s need for change. TCO C – Given external, internal and/or multi-levels of organization factors that drive change, assess and create a leadership model which supports and promotes each type of change within the organization. TCO D – Given that an organization’s mission and vision will determine its strategy towards change, ensure that an organization’s change initiative is aligned with and capitalizes on its culture and mission in preparation for change. TCO E – Given a selected Change Management implementation “model”, determine the causes of change and develop a plan of action to implement the change. TCO F – Given that both organizations and their employees commonly resist change, understand how to recognize and overcome barriers to change and develop a strategy to manage resistance to change that will ensure successful implementation of change. TCO G – Given that developing a “vision for change” and communicating that “vision” is a critical part of the change process, analyze the key elements of the “vision for change” and develop a strategy to communicate the change to the stakeholder. TCO H – Given the organization’s goal of creating and implementing a sustainable change while moving toward becoming a “learning” organization, develop a plan to implement change in a sustainable manner that can be applied to any change.

Using the TCO you selected from the list above, which you felt was most relevant to your project this term, write an essay answer explaining how the change management you saw in one of your companies from your project this term followed or failed to follow the theory of success ingrained in the TCO you have selected. State the #1 thing you think that company’s change agent did which most contributed to the success or failure of the change and why that relates to the TCO you selected. Include in the answer the name of the company you are discussing.

Question 2. 2. (TCOs A, E)Your project this term asked you to compare and contrast two companies’ change projects or programs for change. This question will review what you learned about the change projects in a continuation of your project. It will ask you to apply course information to your project companies. For your answer, be sure to reference the names of the companies you studied in your project this term to help your instructor determine the score of your response. Question 3. 3. (TCOs E,H) Your project this term asked you to compare and contrast two companies’ change projects or programs for change. This question will review what you learned about the change projects in a continuation of your project. It will ask you to apply course information to your project companies. For your answer, be sure to reference the names of the companies you studied in your project this term to help your instructor determine the score of your response. You will assess the “sustainability” of the changes which occurred in the companies you studied. Select ONE of the company change programs for your answer to this question and state it here. Assess the change project. Was it successful or unsuccessful in your opinion? What will it take (what are some steps the company can, should, or DID take) to make it SUSTAINABLE? What theories did you consider in coming to this conclusion? Do you think this change will still be in place in one, five, or ten years? Why or why not? (Points : 35) Question 4. 4. (TCO All) This question does not address your course project. This change scenario is envisioned instead, for this question. First, the scenario, and then the question. Scenario: You have been asked to lead a project changing the company from the use of a performance management system/appraisal method where supervisors get to decide the ratings and rankings of their particular direct reports and each person’s subsequent raise amount, to a new method where “forced ranking” is implemented. This means that Department Heads get copies of all of the ratings of their entire department members from the supervisors, and then rank each employee to other employees in the department, and then, each employee is ranked throughout the company overall. The person who ultimately determines the final rating/ranking and raise for each employee is typically two to three levels above. The head of HR feels this will cut down on the amount of lawsuits over unfair ratings as well as it will assist them in ensuring parity of raises across the system. In the past, raises were all over the board – supervisors got a pot of $ and divided it as they saw fit. Now, they will be 1-4% – based on the final rankings done by the top management. Supervisors will have little to no input into their team’s raises going forward. Question 5. 5. (TCOs C,D) Your project this term asked you to compare and contrast two companies’ change projects or programs for change. This question will review what you learned about the change projects in a continuation of your project. It will ask you to apply course information to your project companies. For your answer, be sure to reference the names of the companies you studied in your project this term to help your instructor determine the score of your response.

Question 1.1. (TCO A) When JetBlue left their customers sitting on the tarmac for hours on Valentine’s Day, and their CEO was ultimately terminated as a result, the company was responding to (pick the best group) (Points : 7)

Question 2.2. (TCO A) At times, organizations do not change in the face of external pressures. This has been explained as follows: (Points : 7)

Question 3.3. (TCO B) Which of the following best defines the “7-S” model of diagnosing change? (Points : 7) 3. (TCO B) Which of the following best defines the “congruence” model of diagnosing change? (Points : 7) Question 4.4. (TCO B) Peter Senge’s The Fifth Discipline created a powerful lens for empowering change in organizations called (Points : 7) 4. (TCO B) During the diagnosis for change period, it is important to analyze the stakeholders for their readiness to change. Using the power-interest matrix, you review the level of interest and amount of power of stakeholders and determine the following: (Points : 7) Question 5.5. (TCO C) The Burke-Litwin model differentiates between what two factors, better than other models? (Points : 7) 5. (TCO C) The Burke-Litwin model states that there are four transformational factors of change. Identify the answer below which contains at least three of those factors. (Points : 7)

Question 6.6. (TCO C) “This organization is running like clockwork!” This statement by a company leader is likely to result in “no change” because (Points : 7) Question 7.7. (TCO D) When leaders enact a vision through exemplification of required behaviors, thereby promoting themselves and their vision, they are (Points : 7) 7. (TCO D) The art of a leader managing the meaning of a vision for followers and aligning it with his or her values is called (Points : 7) Question 8.8. (TCO F) The ability to either exhibit or compartmentalize feelings and emotions in social and business settings is often described as a person’s (Points : 7) 8. (TCO F) The Emotional Intelligence domains and associated competencies are used to help us determine when a potential change agent, or person, is ready for leadership. When a person exhibits the competencies of integrity, initiative, and optimism, we know he or she has reached the stage of (Points : 7) Question 9.9. (TCO G) The “inspirational leadership” style of communicating change as described by Reardon and Reardon states that a leader’s communication strategy for successful change will do the following: (Points : 7) 9. (TCO G) One day, while on the company elevator, the head of HR is talking to the CEO and doesn’t realize his speaker phone is on when the CEO asks, “Do you think that we can afford to keep the downtown branch of the company open? Or is it time to think about across-the-board layoffs?” The HR head frowns, turns off the speaker and replies, “I’ll call you later” and hangs up. Four employees from the downtown branch are on the elevator and hear this comment. The HR head tells the four employees (whose names he does not know), “Say nothing about this. You heard nothing.” They immediately rush to their cubicles and begin spreading the word. The gossip has hit the entire department and local news agencies by the 6:00 news that night. The CEO is featured saying, “This is nothing but a rumor at this point. We have no current plan to lay off anyone.” This is an example of what type of communication plan on the part of the CEO? (Points : 7)

Question 10.10. (TCO G) The change agent image of “interpreter” will most likely use which of the following key communication skills? (Points : 7) 10. (TCO G) Toxic handlers, as related to change management communication, do the following: (Points : 7)

Question 11.11. (TCO H) A sign that a change is “sustained” could be seen as (Points : 7)

Question 12.12. (TCOs G,H) Review this story and pick the best answer based on your understanding of change management practices:

#HRM 587 Final Exam DeVry – Latest

HRM 587 Final Exam – Latest 2015

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HRM 587 (Managing Organization Change) Complete Course – NEW

IF You Want To Purcahse A+ Work then Click The Link Below For Instant Down Load http://www.hwprofile.com/?download=hrm-587-managing-organization-change-complete-course-new IF You Face Any Problem Then E Mail Us At [email protected] HRM 587 Part 2 Images of Change HRM 587 Grid Week 2

HRM 587 Part 3 Diagnosing the Change

HRM 587 Part 4 Communicating the Change

HRM 587 Part 5 Annotated Bibliography

HRM 587 Topic Proposal for Managing Organizational Change

HRM 587 Grid Week 6

HRM 587 Final Exam – Latest 2015

HRM 587 Discussions Questions – Latest 2015

HRM 587 Week 1 DQ 1 Stories of Change HRM 587 Week 1 DQ 2 Pressures for Change

HRM 587 Week 2 DQ 1 What Changes in Companies HRM 587 Week 2 DQ 2 Green Mountain Resort Case Analysis

HRM 587 Week 3 DQ 1 The Diagnostic Models HRM 587 Week 3 DQ 2 Force Field Analysis

HRM 587 Week 4 DQ 1 Emotional Intelligence HRM 587 Week 4 DQ 2 Barriers to Change

HRM 587 Week 5 DQ 1 Organizational Development Theory and Practices HRM 587 Week 5 DQ 2 nStep Practices

HRM 587 Week 6 DQ 1 Tyco Case Study HRM 587 Week 6 DQ 2 Types of Communication Methods

HRM 587 Week 7 DQ 1 Chapter 12 NASA Case Study HRM 587 Week 7 DQ 2 Cracking the Code of Change

#HRM 587 (Managing Organization Change) Complete Course – NEW

HRM 587

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HRM 587

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HRM 586 Week 8 Final Exam Devry – All 3 Sets

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SET 1 1. (TCO A) You are the new leader of the local union at your company. There are many new employees who have joined the union in the past year, and they have questions about the way union membership works. These new employees are not sure about how to be in the union and still interact with the boss. It seems to some of them that in their non-union jobs, they would just say and do what it took to get their questions answered, and they did not see much difference between themselves and the boss. Others want to run to the union steward every time the boss says something they don t like. The questions involve management rights and employee rights. Your job is to develop a summary sheet which lists the content for a union meeting. Your summary should include the basics of how unions operate and specifics on management rights and employee rights in the union environment. (Points : 34) 2. (TCO B) There are a number of social, economic, and business factors that are either helping or slowing down the development of the union movement. Describe the changes in the political climate that have helped or hindered growth of unions. Identify key legislation that has changed the way in which unions or companies operate in a union setting. (Points : 34) 3. (TCO C) Labor Management relations have been affected by political and legal forces since the mid 1900s. Describe laws that are relevant to negotiations. Which laws favor employers, and which favor unions? Close out with a discussion of the importance of these laws within the scope of the negotiating teams. (Points : 34) 4. (TCO D) Describe the differences of operations between the local unions and national unions. How are each involved in helping union employees? Describe the interactions between employees and representatives at both levels. (Points : 34) 5. (TCO E) The AFL-CIO and its leaders from the past help define the labor movement in the U.S. and help define where the union movement is today. How have the AFL-CIO (federation) national and local unions been involved politically? What impact has this had on unions and legislation passed? (Points : 34) 6. (TCO I) When you examine a negotiated agreement, you will find a variety of issues that can be put into the category of wages or economic concerns. However, the contract is not limited to these issues. There are a variety of issues that go beyond economic concerns, such as the union obligations. It is not just that management is required to perform a certain way according to the requirements of the contract. It is often felt by management that they are giving up everything in order to live by the contract. From a management point of view, the union has taken control without obligation through the function of the contract. (a) Evaluate the obligations that the union might have under the contract in terms of what they mean to the functioning of the union and management. (b) Lay out a plan to help management implement its options if the union does not meet its obligations. (Points : 34) 7. (TCO G) Two industries (Industry X and Industry Y) are run by labor unions. Even though the unions overseeing these industries are considered honest and conscientious, we have seen a large disparity in pay between the industries. In fact, the wages in Industry X are now three times the rate as those of Industry Y. What factors account for the differences in these two industries? (Points : 34) 8. (TCO F) The centerpiece of almost every negotiation is the issue of wages. The topic has become complex and is typically the catalyst for a strike. Of course, the topic of wages is multidimensional. It’s not just the salary that union member are making that impacts the profitability of the organization or the cost of products and services on the market. There are other costs that go into making up the total reward paid to any employee, including the union worker. It is this bigger picture of labor costs that concerns management during negotiations. While the union is focusing on what they can get in terms of total income to the union member, management is looking at the impact of these cost on the total business picture. (a) Compare the methods available for the adjustment of wages during the effective period of the labor agreement. Make this comparison in light of the organization in which you currently work or recently worked. (b) From a management perspective, defend what you would judge to be the most desirable arrangement for your organization. Be sure to include other factors around the wage issue that might impact your decision. (Points : 38) 9. (TCO H) If the collective bargaining process is to be successful, it is important that both sides come prepared to bargain. This means that both management and labor must make plans and develop a strategy before they even look across the table at the other party. It is often this preparation that determines to what extent one side gets its way more than the other side. It is impossible to walk into negotiations without knowing the costs that are potentially involved in the new contract arrangement. Clearly the union is well-prepared with their wish list and with as many facts and figures as they can find to bolster their position. Management does much the same thing to trade off items on the table. (a) Select what you consider to be the key pre-negotiation preparation steps that can be taken by the union. (b) Select what you consider to be the key pre-negotiation preparation steps that can be taken by management. (c) Compare and contrast the historical elements that help us understand the current structure of the union. (Points : 34)

SET 2

1. (TCO A) You are the new leader of the local union at your company. There are many new employees who have joined the union in the past year, and they have questions about the way union membership works. These new employees are not sure about how to be in the union and still interact with the boss. It seems to some of them that in their non-union jobs, they would just say and do what it took to get their questions answered, and they did not see much difference between themselves and the boss. Others want to run to the union steward every time the boss says something they don t like. The questions involve management rights and employee rights. Your job is to develop a summary sheet which lists the content for a union meeting. Your summary should include the basics of how unions operate and specifics on management rights and employee rights in the union environment. (Points : 34)

2. (TCO B) The development of unions in the U.S. has a dynamic and complex history. Despite the growth and power that unions enjoyed in the past, today they are on the decline. Unions are working in various ways to improve their status and membership levels in the U.S. There are a number of social, economic, and business factors that are either helping or slowing down the development of the union movement. (a) Compile the various statistical, historical, economic, and social factors that have led to the decline of unions. (b) Devise a plan to help unions reverse these trends and potentially turn back to a growth pattern. (Points : 34)

3. (TCO C) Contract negotiations will typically reflect the current status of the economy, political/legal concerns, social factors impacting society in general, and other concerns held by management and labor. The issues can become complex, with each side presenting their view of what has changed in the economy, as well as their own needs for changes to wages and benefits, etc. The proof that is brought to the bargaining table supports either management’s perspective or that of the union. Play the role of a consultant to management. (a) Summarize for the management team the economic, political/legal, social, and other factors that you believe the union will integrate into their negotiations package. (b) Devise a counter proposal that management can bring to the table. (Points : 34)

4. (TCO D) When management and labor interact during negotiations, during a grievance, or just on a daily work basis, their relationship is largely defined by a variety of federal and state laws. These laws can be seen as helping, or they can be considered a hindrance to labor or management as they try to reach their goals. Both sides have their point of view. In the past, the laws were created to help the unions organize and members to join a union. Later, the laws helped management deal with the union. The labor laws of this country have helped to bring some balance to the labor and management relationship. Consider the major labor legislation passed over the years. (a) Explain how key components of the labor laws impact the union/management relationship today. (b) In your explanation, describe how both management and labor benefit from these key provisions. (Points : 34)

5. (TCO E) Describe the differences between the AFL-CIO and “Change to Win” federations. How are these organizations competing for the same employees? (Points : 34)

6. (TCO I) The typical labor agreement includes disciplinary procedures that are advantageous to both managers and the union and union workers. Describe the disciplinary procedures and outline the sections that may be advantageous to employees versus those that are advantageous to management. Contrast your findings with a non-union environment. Describe the effectiveness of each approach. (Points : 34)

7. (TCO G) Two industries (Industry X and Industry Y) are run by labor unions. Even though the unions overseeing these industries are considered honest and conscientious, we have seen a large disparity in pay between the industries. In fact, the wages in Industry X are now three times the rate as those of Industry Y. What factors account for the differences in these two industries? (Points : 34)

8. (TCO F) Wage issues are often the catalyst for a strike. While the union is focusing on what they can get in terms of total income to the union member, management is looking at the impact of these costs on the total business picture. From a management perspective, defend what you would judge to be the most desirable arrangement for your organization. Consider the ability-to-pay approach and the comparative approach. Be sure to include other factors around the wage issue that might impact your decision. (Points : 38)

9. (TCO H) Your boss is new to the union environment and your organization is three weeks into a grievance for discharging an employee without just cause. Your role is to prepare your boss for the grievance process. Outline a typical grievance/arbitration procedure and evaluate the impact of that procedure on your organization. (Points : 34)

SET 3

. (TCO A) How do public-sector employees’ rights and interests differ from those of private-sector employees? (Points : 23) 2. (TCO A) People have tended to join unions for reasons that would appear to be, from their own viewpoints, extremely logical. Discuss the validity of this statement. (Points : 23) 3. (TCO C) What impact did the Great Depression have on the U.S. labor movement? (Points : 23) 4. (TCO E) The AFL-CIO and its leaders from the past help define the labor movement in the United States and help define where the union movement is today. How have the AFL-CIO (federation) national and local unions been involved politically? What impact has this had on unions and legislation passed? (Points : 23) 5. (TCO F) Wage issues are often the catalyst for a strike. Although the union is focusing on what it can get in terms of total income to the union member, management is looking at the impact of these costs on the total business picture. From a management perspective, defend what you would judge to be the most desirable arrangement for your organization. Consider the ability-to-pay approach and the comparative approach. Be sure to include other factors around the wage issue that might impact your decision. (Points : 23) 6. (TCO D) The increasing sophistication and enlightenment of modern top business executives in dealing with their subordinates has led to a state of affairs wherein managements today are more democratic than unions. Do you agree? Why or why not? (Points : 23) 7. (TCO G) If there had been no labor unions in this country in the past 30 years or so, the growth of employee benefits would perhaps have been only a small fraction of what it has actually been. Discuss. (Points : 23) 8. (TCO H) Ultimately, the role of an arbitrator in a grievance case is to decide the case. Describe how factors such as past practice, fairness, and ethics affect an arbitrator’s decision in the case. Further, explain how arbitrators could be seen as scapegoats for the case. (Points : 23) 9. (TCO I) What are the pros and cons of state right-to-work laws? (Points : 26)

#HRM 586 Week 8 Final Exam Devry – All 3 Sets

HRM 586 (Labor Relations) Entire Course – DeVry

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HRM 586 Week 1 Discussion Question 1 Fighting Employer’s Premises, Page 405 HRM 586 Week 1 Discussion Question 2 Union Salting HRM 586 Week 2 Case Study Assignment; Anti-Nepotism Policy HRM 586 Week 2 Discussion Question 1 Abusive Language towards a Supervisor HRM 586 Week 2 Discussion Question 2 The Taylor Law HRM 586 Week 3 Discussion Question 1 Overlooked for an Unanticipated Vacancy HRM 586 Week 3 Discussion Question 2 The Future of Unions HRM 586 Week 4 Case Study Assignment; A Laid-off Glass Worker HRM 586 Week 4 Discussion Question 1 Employees on Medical Leave, Page 411 HRM 586 Week 4 Discussion Question 2 You Decide HRM 586 Week 5 Discussion Question 1 Blame for a Major Accident, Page 413 HRM 586 Week 5 Discussion Question 2 Trilogy Cases HRM 586 Week 5 Pool Paper HRM 586 Week 6 Course Project HRM 586 Week 6 Discussion Question 1 Ten Days to Learn, Page 431 HRM 586 Week 6 Discussion Question 2 Collective Bargaining Employment Benefit HRM 586 Week 7 Discussion Question 1 Discharge for Fraud, Page 416 HRM 586 Week 7 Discussion Question 2 Your Key Learning from the Assign HRM 586 Week 8 Final Exam Set 1 – Essay Type HRM 586 Week 8 Final Exam Set 2 – Essay Type HRM 586 Week 8 Final Exam Set 3 – Essay Type

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HRM 586

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HRM 531 Final Exam – New 2014

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1. When conduction a performance feedback discussion, active listening requires: • verbal communications only • summarizing what was said and what was agreed to • interruptions to get your point across • summarizing your key points. 2. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information . • predict • abandon • assign • accept. 3. In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work. • constructive discharge • invasion of privacy • defamation • lifestyle discrimination. 4. In determining the competitiveness of benefits, senior management tends to focus mainly on • security • cost • worth • value. 5. When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity. • secondary • internal • primary • external. 6. Properly designed incentive programs work because they are based on two well-accepted psychological principles: (1) increased motivation improves performance and (2) • control-based compensation • recognition is a major factor in motivation • the Rucker plan • the Scanlon plan 7. To avoid legal difficulties related to performance appraisals and enhance credibility in court, employers should • present only the manager’s perspective • have friends testify • present only the employee’s perspective • document appraisal ratings and reason for termination. 8. Employee demotions usually involve. • a decrease in status and privilege but no loss of opportunity or pay • a cut in pay, status, privilege, or opportunity • an increase in pay and more responsibility • a reduction in pay but no loss of opportunity, status, or privilege. 9. If objective performance data are available, which of the following is the best strategy to use? • BARS • work planning and review • summated rating scales • MBO. 10 _____ implies that appraisal systems are easy for managers and employees to understand and use. • Sensitivity • Acceptability • Practicality • Reliability. 11 _____ analysis is the level of analysis that focuses on employees specifically. • Operations • Individual • Environmental • Employee. 12 Hard quotas • systematically favor women and minorities in hiring and promotion decisions • are a commitment to treat all races and sexes equally in all decisions about hiring, promotion, and pay • represent a mandate to hire or promote specific numbers or proportions of women or minority group members • are a concerted effort by the organization to actively expand the pool of applicants so that no one is excluded because of past or present discrimination. 13 This made extensive changes to the Employee Retirement Income Security Act (ERISA) of 1974 that governs employer-sponsored, qualified (for tax deferral) retirement-benefit plans. • Employer Cost Shifting laws • The Pension Protection Act (PPA) of 2006 • Short-Term Disability laws • Short-Term Severance Pay laws. 14.Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance. • applicability of training • simulation of training • negative transfer of training • reinforcement of training. 15 ____________ is the biggest hurdle to overcome in a pay-for-performance plan. • Inflation • Merit-pay increases • Salary cap performance level • Compensation equation 16 _____ proceeds from an oral warning to a written warning to a suspension to dismissal. • Procedural justice • Due process • Positive discipline • Progressive discipline 17 Which is not a quality of Generation Y? • A blurring of the lines between work and leisure time while on the job • The constant need for stimulation/entertainment • Short attention spans • Inability to handle numerous projects 18 A _____ occurs when parties are unable to move further toward settlement. • mediation • lockout • bargaining impasse • grievance 19 Which question should not be important in evaluating the value of training? • Was the cost of training within the budget? • Did change occur? • Is the change due to training? • Is the change positive related to organizational goals? 20.If employers fail to check closely enough on a prospective employee who then commits a crime in the course of performing his or her job duties, they can be held liable for • loss of consortium • hostile environment • negligent hiring • quid pro quo 21 What can affirmative action assist organizations in achieving that diversity initiatives cannot? • Maximizing creativity • Increased productivity • Correcting specific problems of the past • Maximizing workforce commitment 22 ___________ is the process where managers provide feedback to the employees regarding their past and present job performance proficiency, as well as a basis for improving performance in the future. • Recruiting • Performance management • Placement • Selection 23. Which of the following is a distinctive feature of the U.S. system compared with other countries? • Wages set by arbitration councils • Low union dues and small union staffs • All agreements are of unlimited duration • Exclusive representation 24. What is our country’s income maintenance program? • COBRA (1985) • ERISA (1974) • Social Security • PPA (2006), 401(k) 25. For organizations, _________ is an indirect cost associated with downsizing. • an increase in the unemployment tax rate. • severance pay • outplacement • administrative processing . 26 Title VII of the _____________ states that top executives in companies receiving government support can retract bonuses, retention awards, or incentives paid to the top five senior executive officers or the next 20 most highly compensated employees based on corporate information that is later found to be inaccurate. • Sarbanes–Oxley Act (2002) • Pay for Performance Act (2009) • American Recovery and Reinvestment Act (2009) • Equal Pay Act (1963) 27 Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary’s new employer use? • Simulation • Organizational development • Information presentation • On-the-job training 28. Organizations periodically turn to _________ to meet demands for talent brought about by business growth and a desire for fresh ideas, or to replace employees who leave. • entry-level employees • outside labor markets • former employees • their subsidiaries. 29 ________________ include everything in a work environment that enhances a worker’s sense of self-respect and esteem by others. • Social responsibilities • General business strategies • Nonfinancial rewards • Internal pay objectives 30 The Civil Rights Act of 1991 offered what for victims of unintentional discrimination? • Race-norming • Adverse impact • Monetary damages and jury trials • Affirmative action.

#HRM 531 Final Exam – New 2014

HRM 340

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HOSP 310 Final Exam – DeVry

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HOSP 310 Entire Course

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week 1 discussion

Baby Boomer Demand (graded Why are the baby boomers so important? What impact do you see them having on the hospitality industry in the next few years? In the longer-term future?Please refer to Chapter Two as you participate in this discussion. Tip for Beginning the Discussion: Of course, you can draw from your own experience or your homework for the week, but a good way to begin discussing this question is to answer the first question and then come back a day later. As the week progresses, we will move into other issues raised by the rest of the class and myself.

Managing Diversity and Change (graded)

Welcome to our first week of discussions for this course. Some good strategies to have while starting the discussions is to thoroughly read the discussion question and read the accompanying material prior to beginning your posts. For higher quality points it is also encouraged to write substantive posts with the addition of outside sources that you have come across while researching the answers to the questions and to supply the source as you complete your post. Remember to make sure that you post at least by Wednesday of the week and to have at least 3 different posts on three different days for full frequency credit. How do such trends as the changing diversity of the U.S. population, two-income families, changes in family structure, and changing income distribution effect the Hospitality industry? Please refer to Chapter Two, pp. 40-46 primarily, as you participate in this graded TDA. Of course, you may also draw upon web sites, your homework assignment, and your own personal experience in this discussion throughout the week.

Be sure to post elaborately for full credit. week 2

Midscale vs. High-Check Restaurants (graded) How do midscale restaurants differ from high-check average restaurants? What new and interesting trends have you noticed in food service over the last couple of years? QSR Franchising Pros & Cons (graded) What are the advantages and disadvantages of QSR franchising from the perspective of the franchisor? Let’s discuss the pros and cons of franchise operations from both sides of the table – franchisee and franchisor.

week 3 Discuss the competitive practices of grocery chain stores in your area. How have these businesses begun to engage in competitive practices that are now affecting all of the food service operations in your community?

week 4

The local community lodging industry with its two or three property types makes for an interesting discussion. (1) What types of properties are present in your community, and how have they evolved? (2) How does each meet guest needs? (3) What kind of technology do they apply to serve guest needs? Begin by answering question (1) and (2).

The Internet (graded) As most of you been doing so far, be sure to post elaborately and include research where appropriate. Remember that solid and elaborate posts will get you closer to full credit in the threaded discussions. To start this week’s discussion – thoughtfully discuss the advantages and the disadvantages provided to hotels by the Internet. For starters, discuss how the Internet affects the traditional role of travel agents. Competitve Forces (graded) In this discussion thread, let’s begin by discussing the various competitive forces in the hospitality industry, especially in the lodging industry. Let’s begin with the fragmented markets: How is the lodging industry perceived to be a fragmented market? As most of you been doing so far, be sure to post elaborately and include research where appropriate. Remember that solid and elaborate posts will get you closer to full credit in the threaded discussions. I look forward to another great discussion!

wek 6

This week in this discussion thread, we will explore contemporary tourism. Those of you who like to travel will find this threaded discussion interesting and fun! Travel and tourism historically have been on the rise. What are some of the factors that have caused the increase in tourism? How about during the economic downturn?

Dq2

Recreation, wellness, and leisure activities are as old as society itself. However, a society that can afford to play on the scale that North Americans do is new. Let’s begin this discussion by explaining the planned play environment of theme parks. What are they and why do people frequent them?

wwek7Hospitality service is made up of transactions that are numerous, diverse, and often private. In a dining room, for instance, each interaction between a server and a guest is usually just between the two of them, or, at most between the server and the guest’s party at that table. How do you as a manager prepare and train a server to know both how to anticipate and to meet the guest’s expectations for excellent service?

Assignment 1 In the Powers text in Chapter 1 (pp. 34-35), you will find a section entitled Internet Exercises. Please complete items #1 and #3, making sure to thoroughly visit each web page and carefully answering the required questions for each item. In Chapter 2 (pp. 62-63), you will find a similar section as the one above. Please complete items #1 and #2, also making sure to thoroughly visit each web page and carefully answering the required questions for each item. You must include APA references (in-text and on a seprate reference page) for your sources. Submit your atssignment to the Dropbox located on the silver tab at the top of this page

week 3 Complete Case Study #1: Site Name: Center for Science in the Public Interest URL: www.cspinet.org Background Information: The Center for Science in the Public Interest (CSPI) is a nonprofit education and advocacy organization that focuses on improving the safety and nutritional quality of our food supply. CSPI seeks to promote health through educating the public about nutrition and alcohol; it represents citizens’ interests before legislative, regulatory, and judicial bodies; and it works to ensure that advances in science are used for the public’s good. It has been very active in targeting the restaurant industry with their public interest issues. Exercises: Highlight the Nutrition Action Newsletter, then click on Archives. Choose and read a current or previous article that targets a segment of the restaurant industry. week 5In the Powers text in Chapter 11 (pp. 381-382), you will find a section entitled Internet Exercises. Please complete items #1 and #2, making sure to thoroughly visit each web page and carefully answering the required questions for each item. In Chapter 12 (pp. 422), you will find a similar section as the one above. Please complete items #1 and #2, also making sure to thoroughly visit each web page and carefully answering the required questions for each item. APA source citations are required (in-text and on a separate reference page). Submit your assignment to the Dropbox located on the silver tab at the top of this page week 6Complete Case Study #2: Site Name:The World Travel & Tourism Council URL:www.wttc.org Background Information:The World Travel & Tourism Council (WTTC) is the forum for global business leaders, comprising the presidents, chairs, and CEOs of 100 of the world’s foremost companies. It is the only body representing the private sector in all parts of the travel and tourism industry worldwide. WTTC’s mission is to raise awareness of the full economic impact of the world’s largest generator of wealth and jobs: travel and tourism. Governments are encouraged to unlock the industry’s potential by adopting the council’s policy framework for sustainable tourism development. Exercises:Visit the WTTC website, and thoroughly answer the following questions: Question #1:What is the WTTC’s blueprint for new tourism? What are the three strategic priorities included in the blueprint? Question #2:The WTTC produces an annual review of travel & tourism every year for its readers. Find the most recent edition and offer a one to two page synopsis of the WTTC predictions for global travel and tourism. Please highlight the key world regions that are expecting major changes. Your submitted paper should be 3 to 5 pages in length.APA source citations are required(in-text and on a separate reference page). Quiz 2

TCO 2: As far as tourism, who are the biggest spenders?

Consumers whose standard of living threshold has been passed ( : pg 22) Consumers whose standard of living has still to move upward Consumers whose standard of living are below the standard level None listed

Question 2. Question : TCO 4: Globalization has to do with:

travel patterns based on days of the week. travel patterns around the world. patterns based on the seasons or time of year. borders have become less important. (pg 28)

Question 3. Question : TCO 6: The term home meal replacement refers to:

convenience foods. healthy meals for families. take-out food consumed at home. (p. 73) employees who have meal benefits at work.

Question 4. Question : TCO 12: Compared to other sectors of the hospitality industry, which of the following is the career preference of graduates?

Luxury hotels (p. 23) Economy hotels Full-service restaurants Quick-service restaurants

Question 5. Question : TCO 1: In detail, explain and give three examples of each pro and con of owning a franchise food service establishment.

Question 6. Question : TCO 1: Explain and list two ways North America’s increasingly diverse population is likely to affect the restaurant and food industry in the future?

quiz 4TCO 9: Outsourcing is:

the management of food service to management companies. (CH 7 Page 199 The management of food service to management companies) the laying off of food service workers. how all food service franchise operations manage their food service department. how all individually owed food service operations manage their food service department.

Question 2. Question : TCO 6: What are three advantages of managed services? Cite three examples.

Question 3. Question : TCO 6: How is the Internet being used in marketing restaurants? Can you think of two items that make them competitive against other restaurants? How do you use the Internet when deciding what restaurant to eat at? Question 4. Question : TCO 4: Explain capital costs in detail and its importance in hotels.

Question 5. Question : TCO 4: Explain ways hotels can increase sales to international travelers. Cite at least two examples in your answer.

quiz 7

TCO 2: Please explain how service contains both tangible and intangible aspects. Use the example of visiting a luxury hotel for a weekend, or use an example of dining in a restaurant. Be specific about which parts of the guest experience are tangible and which parts are intangible. Take your time answering this question. (Points : 20)

Question 2. 2. TCO 2: Explain what comps are (give three examples), and why are they important to casinos? (Points : 20)

Question 3. 3. TCO 9: Many people attend festivals all over the country, provide three detailed examples of the benifits of having festivals. (Points : 20)

FINAL

uestion 1. 1. TCO 6. How are other types of businesses in the community now competing with restaurants? (Points : 4)

Question 2. 2. TCO 6. Discuss the phenomena of celebrity-theme restaurants. Why do some fail and some succeed? (Points : 4)

Question 3. 3. TCO 6. Why is the purchasing, receiving, storing, and issuing cycle so critical to the financial stability of a foodservice facility? (Points : 4)

Question 4. 4. TCO 6. Why do some culinarians take offense at being labeled a “foodservice professional”? Use your knowledge of the history of culinary arts to justify your answer. (Points : 4)

Question 5. 5. TCO 6. Managed services are thought of as being one of the most lucrative segments of foodservice. What factors allow this sector to thrive financially? (Points : 4)

Question 6. 6. TCO 1. Describe and explain four major segments of the Hospitality Industry in clear language with concrete examples. (Points : 4)

Question 7. 7. TCO 1. Explain what other kinds of institutions or establishments does the hospitality industry include besides hotels and restaurants? (Points : 4)

Question 8. 8. TCO 10. Where have the most recent security technology changes taken place in hotels? (Points : 5)

Question 9. 9. TCO 8. Discuss the rationale behind the national park service. Do you think this concept has outlived its original mission? (Points : 5)

Question 10. 10. TCO 10. How is the Internet being used in food service competition? (Points : 5)

Question 11. 11. TCO 8. Recreation for the armed forces is viewed as critical to national security. Rationalize this assertion. (Points : 5)

Question 12. 12. TCO 2,3. List and carefully explain 3 factors affecting increased travel and tourism, today. (Points : 6) Question 13. 13. TCO 7. How is the wellness trend evolving truth-in-menu ethics in the restaurant industry? Also, explain how the same trend is evolving menu planning for people with heart conditions and for those who prefer alternative diets such as vegetarianism? Describe one specialty entree for a customer on a special diet (you may select the diet preference such as low salt, high carb, or low fat). (Points : 10) .

Question 14. 14. TCO 7. Outline the scope of college and university food services. What are the advantages of managing a college dining hall versus a commercial restaurant? (Points : 10)

Question 15. 15. TCO 1. You are a service manager for a national airline preparing to leave on a transcontinental flight from New York City to San Francisco. List the moments of truth your customers will encounter from the time they arrive at the terminal to the time they land in LA. (Points : 6)

Question 1. 1. TCO 4. Design a one day activity list for children at an all-inclusive spa retreat. The idea is to provide activities between traditional meal periods so that the childrens parents can also purchase other spa activities and be child-free for periods during the day. Keep in mind all of the basic

Question 2. 2. TCO 3. Design a two day, all inclusive Spa-Wellness Packages for a couple, Include the hotel room ambience, spa facilities, and services contained in a complete package. The theme is Valentine’s Day! (Points : 10)

Question 3. 3. TCO 10. Studies have shown a direct correlation between recreation and leisure to wellness. Do you agree with this assertion? Justify your answer. (Points : 10) Page 3

Question 1. 1. TCO 1. Given today’s economy, is vertical integration a smart financial move? Justify your answer. (Points : 10)

Question 2. 2. TCO 4. Make an argument that the night auditor and the housekeeper are the backbone of hotel operations. (Points : 10)

Question 3. 3. TCO 4. Compare the management structure of a franchise casual restaurant to that of a privately owned and operated restaurant. Outline the reasons for the differences and discuss how one could organize the individual operations. (Points : 10)

Question 4. 4. TCO 4. Discuss the multiplier effect of tourism dollars on a community. Could you argue that the effect is not always positive? Defend your position with examples. (Points : 10)

Question 6. 6. TCO 5. Discuss the primary duties of the Director of Food and Beverage. Why is this position so critical in a full-service hotel? (Points : 10)

Question 7. 7. TCO 5. List the steps in the guest cycle. Is one step more important than another? Why or why not? (Points : 10)

Question 8. 8. TCO 5. Differentiate between meetings, expositions, and conventions. (Points : 10)

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