LeCharles

LeCharles References

[lecharles]

Demystifying Web-RTC or re-Discovering AudioVisual Communication in the Browser

Demystifying Web-RTC or re-Discovering AudioVisual Communication in the Browser

Intro: once upon a time…? #plot google trend: Web vs Web-RTC => since when have we been talking about this? #annonce le plan de development de l’article: 1..5 (1) What’s Web-RTC? – Definition via Wikipedia In May 2011, Google released an open source project for browser-based real-time communication known as WebRTC. This has been followed by ongoing work to standardise the relevant protocols in…

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[lecharles]

Customer Relationship Management or The 360º View Of Your Prospects & Client Base

Intro: Using CRMs professionally since 2008 Google trend on CRM vs ERP vs CTI? CRM and The 360º Vision: aimed of post About CRM What is it? A bit of history? What is it used for? A potential use case. CRM AddOns: Additional Layers Completing the 360º View CTI CIM Rich Video Other App CRM Examples viewed today SFDC MSD One vs. The Other? Other interesting things out there? CRM 3rd Party App Market…

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[lecharles]

“Customer Analytics: [when] everybody talks about it but no one really knows how to do it”

“Customer Analytics: [when] everybody talks about it but no one really knows how to do it”

Once upon a time: there was a company.

It dealt with tons of data coming from all over the place. Customer data, customer service data, sales & marketing data, and so on and so forth. The company had always thought it knew its customers. Until one day: it realized it didn’t actually know nor understand how to deal with each and everyone of them. It decided to take action and undertook a…

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[lecharles]

Digital Customer Care : a Leap into Digital Mastery

Digital Customer Care : a Leap into Digital Mastery

For the past 2 years i’ve been involved in myriads of projects around Customer Service, CRM*, Digital Customer Experience (DCX):

Leveraging All potential Channels and delivered via Cloud Models. It is clear to me that there are big opportunities out there on these fields as Businesses hold highly varied levels of maturity on the topics previously mentioned. Today i want to focus on potential…

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[lecharles]

Video Customer eXperience: Perfect Timing For Companies To Leverage It & Engine Business Development

Video Customer eXperience: Perfect Timing For Companies To Leverage It & Engine Business Development

VCX: Video Customer Experience

“Once upon a time: 20 years of Internet”

Do you remember mIRC? ICQ? Your first chats online, when the “emoji” tsunami was close to a dream? Remember your first Skype conversation? Wasn’t all of this just amazing? I remember perfectly trying out an audio-chat on ICQ back in 1998, on dial-up internet! I don’t need to tell you how well it worked. I also remember…

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[lecharles]

[lecharles]

Why would “Digital Transformation” be so difficult to embrace in the Music Industry?

[lecharles]

Short: Social Business & Glimpse @ Spain

[lecharles]

“Consumers are turning to blogs when looking to make a purchase.”

Technorati’s 2013 Digital Influence Report

#socialmediaexaminer

[lecharles]

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