Week 10: Online Conflict: How Can Digital Citizens Truly Make a Difference?
When I think about online communities, I imagine a space where people connect and share positivity. But when scrolling through comments, it's hard to ignore that social media is also full of conflict, power plays, and harassment. Seeing people get attacked—often just because of their gender, race, or sexual orientation—I keep asking myself: how can we make these spaces safer?
It’s clear that certain groups, particularly women and transgender individuals, face the brunt of this aggression. Studies consistently show that women and minorities are disproportionately targeted online, often to the point where they feel pressured to censor themselves or even leave these spaces altogether (Chadha et al., 2020; Nadim & Fladmoe, 2019). I remember a friend, an outspoken advocate for gender equality, who faced brutal comments simply for sharing her views. The emotional toll of that harassment pushed her away from the digital communities she once loved.
Celebrities like comedian Hannah Gadsby deal with similar issues. Known for her sharp and heartfelt humor, Gadsby uses her platform to challenge the prejudice and hostility she faces. In her show Nanette, she bravely talks about her experiences with online harassment, using humor to raise awareness and inspire others to push back against hate (Carlson & Witt, 2020). Her story is a powerful reminder that we all play a part in making social media a place for support and empathy.
But this responsibility can’t fall solely on individuals. Social media platforms and brands need to step up. As Tamara Littleton, CEO of The Social Element, points out, brands should not only protect influencers from harassment but also provide resources to help them cope. Standing up for safety isn’t just good for branding; it’s about helping create healthier online communities (Suzor et al., 2018).
So what can we, as digital citizens, actually do? First, speak up. If you see someone being harassed, don’t stay silent. Report abusive behavior, use platform tools, and leave supportive comments to help victims feel less isolated. Research shows that even small acts of support can make a difference in helping people feel seen and supported (Vitak et al., 2017; Im et al., 2022).
If someone like Hannah Gadsby can turn her pain into purpose, then each of us can take small steps to build safer digital spaces. Together, we can create a social media landscape where everyone feels respected and empowered.
Refererences:
Carlson, C. & Witt, H. R. (2020). Online harassment of U.S. women journalists and its impact on press freedom. First Monday, 25.
2. Chadha, K., Steiner, L., Vitak, J., & Ashktorab, Z. (2020). Women’s responses to online harassment. International Journal of Communication, 14, pp. 19
3. Im, J., Schoenebeck, S., Iriarte, M., Grill, G., Wilkinson, D., Batool, A., Alharbi, R., Funwie, A., Gankhuu, T., Gilbert, E., & Naseem, M. (2022). Women’s perspectives on harm and justice after online harassment. Proceedings of the ACM on Human-Computer Interaction, 6, pp. 1-23.
4. Nadim, M. & Fladmoe, A. (2019). Silencing women? Gender and online harassment. Social Science Computer Review, 39, pp. 245-258.
5. Suzor, N., Dragiewicz, M., Harris, B. A., Gillett, R., Burgess, J., & Van Geelen, T. (2018). Human rights by design: The responsibilities of social media platforms to address gender-based violence online. Policy & Internet.
6. Vitak, J., Chadha, K., Steiner, L., & Ashktorab, Z. (2017). Identifying women's experiences with and strategies for mitigating negative effects of online harassment. Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing.










