Michael Patrick Small

Michael Small shapes world-class sales, business development and delivery organizations that provide leading edge customer experience (CX), BPO and ITO solutions to some of the most recognized brands. He has managed P&Ls of up to $1.2B and leaves each entity on solid footing due to rapid, positive impact to the bottom line and business culture. As Chief Executive Officer and previously Chief Client Officer for Sitel Group’s largest division, the $1.2B Americas division, since 2017, Mike orchestrated a complete transformation of the business unit spanning North America, Latin America, India and Philippines. From rebuilding the leadership team and culture to diversifying the product/service portfolio and customer base to higher margin business, the financial impact to the total company includes a $1.4M valuation increase and 20% revenue growth. http://michaelpatricksmall.com

[michaelpatricksmall]

OneVoice’s Michael Small: Innovating Tomorrow’s Airplanes - Kivo Daily

By: Evelyn Caroline Akkodis' Model-Based Systems Engineering (MBSE) initiative, "OneVoice," is revolutionizing the way aircraft are designed

Akkodis’ Model-Based Systems Engineering (MBSE) initiative, “OneVoice,” is revolutionizing the way aircraft are designed and built.

[michaelpatricksmall]

Michael Patrick Small's Blueprint for Building a Customer

Navigating the Future of CX: Michael Patrick Small's Blueprint for Building a Customer-Centric Organization. In fast-moving and ever-changin

In fast-moving and ever-changing business landscapes, customer experience (CX) has emerged as the main competitive differentiator for companies seeking to expand, thrive, and stay ahead of competition.

[michaelpatricksmall]

Tech Leaders: Insights from Michael Patrick Small

Tech Leaders: Insights from Michael Patrick Small. Mike Small notes, this scarcity isn't a blip on the radar; it's a long-term challenge wit

The global tech industry faces a talent shortage unlike any other. As technology progresses, companies need help finding professionals with the skills to match this pace.

[michaelpatricksmall]

Skills-First Revolution: Michael Patrick Small on Talent Value

Mike Small, President of US Operations at The Adecco Group, understands that when it comes to fostering innovation in the workplace, a skill

#michaelpatricksmall

[michaelpatricksmall]

Smart Industry Expertise: Michael Patrick Small's Vision for a Transformed Business Landscape

Mike Small, US Country President of The Adecco Group & President Akkodis NA, envisions a future where businesses thrive in a connected ecosy

#MichaelPatrickSmall