Digital Citizenship and Conflict: Social Media Governance
Week 10
Online digital communities can often be observed as unproblematic, wholesome places of inclusion. However, digital citizenship is riddled with conflict. Conflict via social media shows how digital citizenship is also about power. This power being over resources, over speech and over platforms. Who can we say is in control of the internet and social media? Social media governance is an ever increasing issue as the industry expands greatly, with guidance needed for both macro and micro settings. This governance is often a complex set of opposing interests.
Harassing behaviour is often coordinated and organised in networks (Marwick & Caplan 2018). Most of the abhorrent techniques used in networked harassment have now been linked to attacks against women, specifically during the online controversy of Gamergate (Marwick & Caplan 2018). Such acts included image-based abuse or revenge porn, doxing (posting personal information online), social shaming and intimidation (Marwick & Caplan 2018).
A study by The Guardian found that cyberhate or bullying often mirrors offline biases, prejudices and oppressions (Gardiner et al. 2016). Evidence for this was found in their research. From their research into the 70 million comments left on their articles from 2006, they found that of the 10 most abused writers, eight of whom were women, and the two men were black (Gardiner et al. 2016). The writers who happen to be women experience and attract more abuse and trolling when compared to the articles written by men, no matter what the subject of the article is (Gardiner et al. 2016).
What can we do? Now in Australia, there is no single legislation against online bullying or harassment. There are however some acts that offer some protection such as, the Criminal Code Act 1995. I believe that more should and could be done in the form of pressure from the platforms themselves. More content moderation needs to be seen as well as more integration of respectful platform usage detailed in their terms of service. We see most of this conflict and abuse coming through social media platforms, so if we as a community can place pressure upon the platforms to up their games, they might just listen.
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References:
Marwick, A & Caplan, R 2018, ‘Drinking male tears: language, the manosphere, and networked harassment’, Feminist Media Studies, vol. 18, no. 4, pp. 543-559.
Gardiner, B, Mansfield, M, Anderson, I, Holder, J, Louter, D & Ulmanu M 2016, The dark side of Guardian comments, The Guardian, viewed 23 May 2021, <https://www.theguardian.com/technology/2016/apr/12/the-dark-side-of-guardian-comments>.














